Store Operations Consultant

Do your Best Work in MooresvilleThis position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.Your ImpactThe primary purpose of this role is to lead, assess, support/design, implement, and roll out store initiatives that support store teams with driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day to day store operations, including sales, service, technology, omni-channel, and store communications.What You Will DoLeads the development and implementation of store improvement tools and processes, with limited guidance from the Store Operations Manager.Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.Utilizes and analyze field feedback and reporting to provide recommendations for process improvement and projects to field leadership.Coordinates and manages timely execution of projects across stores, from development to implementation.Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.Analyzes post-project feedback to provide continuous improvement solutions.Manages projects by building the project plan and ensuring on target and timely delivery of imitative desired output and integrationSolves complex business problems by performing competitive and market analysis, utilizing subject matter experts both internally and externally where neededEnhance and develop associate facing technology to improve productivity and efficiency.Reviews, approves, and publishes, policies, procedures, and processes for new store initiatives, at times, executing the process of documenting.Minimum QualificationsBachelor's degree in business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable4 Years of Related Industry Experience (Installation, Repair or US Home Improvement)4 Years of Experience in data analytics, performance reportingDemonstrated project management experience, such as Gantt Chart design and developmentPreferred Skills/ Experience4 Years of Experience in a Store Operations role (with an emphasis in Install and/or Repair Industry experience)2 Years of Experience with Service Provider Management Tools, such ServiceBench, Mappoint/PowerMap, and Call Scheduling/Dispatch2 Years of Experience with Service Provider Capacity Management