ServiceNow Developer Intern - (USA - Remote)

IMPORTANT NOTE:We welcome applications from all candidates with ServiceNow development experience. Applicants with a CIS-ITSM, CIS-HRSD or CIS-CSM certification or hands-on experience in IT Service Management (ITSM), HR Service Delivery (HRSD) or Customer Service Management (CSM) projects are strongly encouraged to apply, as this role will focus primarily on ITSM, HRSD & CSM related development work.Job SummaryWe are seeking a passionate and detail-oriented ServiceNow Developer Intern to join our Product & Engineering team in the USA (Remote), with a focus on IT Service Management (ITSM), HR Service Delivery (HRSD). & Customer Service Management (CSM) This internship is designed for candidates with academic, project-based, or internship experience in ServiceNow development, and is particularly well-suited for those holding a CIS-ITSM, CIS-HRSD & CSM certification or relevant ITSM, HRSD & CSM project exposure.The selected candidate will work on real-world ITSM, HRSD & CSM implementations, contribute to AI-powered automation use cases, and help build enterprise-grade ServiceNow solutions in collaboration with Work4Flow’s global product and development teams.Key Responsibilities & DutiesCollaborate with the development team to build and customize HR Service Delivery applications and related ServiceNow modules (e.g., ITSM, CSM, CMDB).Assist in developing CSM & HRSD workflows, automation, and business rules.Contribute to UI development using ServicePortal (AngularJS) or Workspace (ReactJS) for CSM & HRSD use cases under mentorship and supervision.Work on integrations between ServiceNow CSM & HRSD and other enterprise systems using REST, SOAP, or integration tools.Participate in troubleshooting, debugging, and optimizing CSM & HRSD configurations and applications.Follow ServiceNow best practices for CSM & HRSD development, deployment, and documentation.Contribute to agentic AI and automation initiatives within the CSM & HRSD domain.Participate in team meetings, code reviews, and collaborative project discussions.QualificationsMinimum QualificationsCurrently pursuing or recently completed a degree in Computer Science, Information Technology, Engineering, or a related technical field.Academic or project-based exposure to ServiceNow development (required).Active CIS-HRSD & CSM certification strongly preferred.Understanding of HRSD and other ServiceNow modules such as ITSM, CSM, CMDB.Basic knowledge of JavaScript, HTML, or ServiceNow scripting.Strong problem-solving mindset and eagerness to learn.Ability to work independently and remotely in a collaborative setting.Experience with ServicePortal (AngularJS) or Workspace (ReactJS) is strongly preferred.Preferred QualificationsAdditional ServiceNow certifications (e.g., CIS-CSM, Certified System Administrator, Certified Application Developer).Prior internship or hands-on experience with HRSD workflow automation or integrations.Exposure to REST API, SOAP, or data integrations within HRSD.Familiarity with enterprise SaaS platforms or HR-related workflow solutions.Strong communication and teamwork skills.