Platform Support Specialist

A company is looking for a Platform Support Specialist - SaaS Platforms. Key Responsibilities Lead onboarding sessions for new customers and provide ongoing training and support Troubleshoot platform issues and respond to support requests in a timely manner Contribute to platform improvement initiatives and assist in documenting customer needs Required Qualifications Associate degree in Information Technology, Business, or related field, or equivalent experience 2+ years of experience supporting SaaS or cloud-based platforms Experience working with device telemetry, SNMP data, or network-connected devices Understanding of REST APIs and basic troubleshooting of API connectivity Experience writing user stories or product requirements