Regional Director of Operations

Regional Director of Operations – Massachusetts & Connecticut - Reporting Senior Regional Vice President, Senior Living Operations - CONNECTICUT Reports to: Chief Executive Officer (CEO) Location: Northeastern United States (Overseeing 5–10 Senior Living, Independent Living, Assisted Living, and Memory Care Communities) The Role is:-- Regional Director of Operations provides executive‑level leadership and full operational oversight for a portfolio of senior living communities across Massachusetts and Connecticut. This role is accountable for operational excellence, financial performance, regulatory compliance, and resident satisfaction across all service levels. The RDO drives growth, leads high‑performing teams, and ensures every community reflects the organisation’s mission, values, and service standards. Strategic Leadership Develop and execute regional operational strategies aligned with enterprise goals. Partner with the CEO and executive team on long‑term growth, service innovation, and market expansion. Monitor senior living and healthcare trends to anticipate demand and adjust operational priorities. Operational Management Oversee daily operations for 5–10 communities, ensuring consistency, quality, and compliance. Standardise operating procedures and service delivery across IL, AL, and Memory Care. Lead initiatives to strengthen occupancy, retention, workforce engagement, and operational performance. Financial Leadership Develop and manage annual operating and capital budgets across the regional portfolio. Analyse KPIs including occupancy, NOI, revenue, expense control, and satisfaction metrics. Implement cost‑optimisation strategies without compromising care quality or service standards. Quality Assurance & Compliance Ensure full compliance with federal, state, and local regulations across Massachusetts and Connecticut. Lead quality assurance, risk management, and continuous improvement initiatives. Oversee surveys, audits, and accreditation processes, ensuring strong outcomes and corrective action plans. Leadership Development & Culture Lead, mentor, and develop Executive Directors and regional teams. Strengthen leadership pipelines, succession planning, and internal talent development. Promote a culture of accountability, collaboration, and inclusion across all communities. Stakeholder & Community Engagement Build trusted relationships with residents, families, healthcare partners, and referral networks. Represent the organisation at industry events and professional associations. Partner with marketing and business development to enhance brand presence and occupancy. Qualifications Master’s degree in Healthcare Administration, Business Administration, or related field preferred. Minimum 10 years of progressive senior leadership experience in senior living or healthcare operations. Proven success managing multi‑site portfolios and leading diverse, high‑performing teams. Strong expertise in financial management, regulatory compliance, and operational strategy. Exceptional communication, leadership, and stakeholder engagement skills. Key Competencies Strategic vision and execution Multi‑site operational leadership Regulatory compliance and quality management Financial performance and budget oversight Leadership development and talent management Stakeholder relations and community engagement Performance Metrics Regulatory outcomes and survey performance Occupancy, NOI, and resident satisfaction Budget performance and financial sustainability Employee engagement, retention, and leadership bench strength Purpose To ensure all communities under the RDO’s leadership deliver exceptional care, promote resident well‑being, and achieve organisational objectives with integrity, efficiency, and operational excellence—while strengthening the organisation’s competitive position across the Northeastern United States. When submitting your resume, please include quantifiable achievements and key performance results that demonstrate your impact. Email: s.mwado@redfordhearth.com Job Type: Full‑time Benefits include: 401(k), 401(k) matching, dental insurance, flexible schedule, health insurance, paid time off, relocation assistance, vision insurance. Experience preferred: Multi‑facility leadership: 2/ 3+ years Regional Director of Operations – Massachusetts & Connecticut Senior Regional Vice President, Senior Living Operations Reports to: Chief Executive Officer (CEO) Location: Northeastern United States (Overseeing 5–10 Independent Living, Assisted Living, and Memory Care Communities) The Regional Director of Operations provides executive‑level leadership and full operational oversight for a portfolio of senior living communities across Massachusetts and Connecticut. This role is accountable for operational excellence, financial performance, regulatory compliance, and resident satisfaction across all service levels. The RDO drives growth, leads high‑performing teams, and ensures every community reflects the organisation’s mission, values, and service standards. Strategic Leadership Develop and execute regional operational strategies aligned with enterprise goals. Partner with the CEO and executive team on long‑term growth, service innovation, and market expansion. Monitor senior living and healthcare trends to anticipate demand and adjust operational priorities. Operational Management Oversee daily operations for 5–10 communities, ensuring consistency, quality, and compliance. Standardise operating procedures and service delivery across IL, AL, and Memory Care. Lead initiatives to strengthen occupancy, retention, workforce engagement, and operational performance. Financial Leadership Develop and manage annual operating and capital budgets across the regional portfolio. Analyse KPIs including occupancy, NOI, revenue, expense control, and satisfaction metrics. Implement cost‑optimisation strategies without compromising care quality or service standards. Quality Assurance & Compliance Ensure full compliance with federal, state, and local regulations across Massachusetts and Connecticut. Lead quality assurance, risk management, and continuous improvement initiatives. Oversee surveys, audits, and accreditation processes, ensuring strong outcomes and corrective action plans. Leadership Development & Culture Lead, mentor, and develop Executive Directors and regional teams. Strengthen leadership pipelines, succession planning, and internal talent development. Promote a culture of accountability, collaboration, and inclusion across all communities. Stakeholder & Community Engagement Build trusted relationships with residents, families, healthcare partners, and referral networks. Represent the organisation at industry events and professional associations. Partner with marketing and business development to enhance brand presence and occupancy. Qualifications Master’s degree in Healthcare Administration, Business Administration, or related field preferred. Minimum 10 years of progressive senior leadership experience in senior living or healthcare operations. Proven success managing multi‑site portfolios and leading diverse, high‑performing teams. Strong expertise in financial management, regulatory compliance, and operational strategy. Exceptional communication, leadership, and stakeholder engagement skills. Key Competencies Strategic vision and execution Multi‑site operational leadership Regulatory compliance and quality management Financial performance and budget oversight Leadership development and talent management Stakeholder relations and community engagement Performance Metrics Regulatory outcomes and survey performance Occupancy, NOI, and resident satisfaction Budget performance and financial sustainability Employee engagement, retention, and leadership bench strength Purpose To ensure all communities under the RDO’s leadership deliver exceptional care, promote resident well‑being, and achieve organisational objectives with integrity, efficiency, and operational excellence—while strengthening the organisation’s competitive position across the Northeastern United States. When submitting your resume, please include quantifiable achievements and key performance results that demonstrate your impact. Email: s.mwado@redfordhearth.com Job Type: Full‑time Benefits include: 401(k), 401(k) matching, dental insurance, flexible schedule, health insurance, paid time off, relocation assistance, vision insurance. Experience preferred: Multi‑facility leadership: 3+ years Nursing Home Administration OR Executive Director with exceptional top tie talent that you grade yourself as an individual of true leader with regional talent : 3+ years Work Location: Regional travel across Massachusetts and Connecticut: 3+ years Work Location: Regional travel across Massachusetts and Connecticut My client is interviewing immediately So please send your resume to smwando@redfordhearth.com IND3 Job Type: Full-time Pay: $150,000.00 - $205,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Relocation assistance Vision insurance Experience: multi-facility leadership: 3 years (Preferred) Nursing Home Aministration: 3 years (Preferred) Work Location: On the road