Customer Service Representative

Job Description Position title: Customer Care Representative * An assessment will be sent separately upon applying to this position. Candidates who do not complete the assessment will not be considered. Job Summary: This position will maintain a positive and upbeat customer service environment while interacting with the company's customers by addressing inquiries and complaints. Responsibilities: · Interacts with customers via telephone or email to provide support and information on products or services. · Collects and enters orders for new or additional products or services. · Fields customer questions and complaints. · Escalates issues that are beyond the representative’s knowledge to the appropriate staff. · Ensures that the appropriate actions are taken to resolve customers’ problems and concerns. · Maintains customer accounts and records of customer interaction with details of inquiries, complaints, or comments. · Performs other duties as assigned. This role works very closely with a team and needs to be able to communicate clearly and effectively. The team relies on members to be reliable and punctual. If you like troubleshooting and seeking for more efficient solutions, you will be setting the path for your success. Requirements: Basic computer and phone skills High School Diploma or equivalent Additional Information: Please note this is not a comprehensive list of duties and responsibilities or activities that may be required for this role. Let us know if you need a reasonable accommodation. *Acom Integrated Solutions was created to help support the growing need for efficiency and operational excellence in today's security, life safety, and communications environments.* Job Type: Full-time Job Type: Full-time Pay: $15.00 - $17.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Ability to Relocate: Columbus, GA 31909: Relocate before starting work (Required) Work Location: In person