Front Desk Agent

Company DescriptionFairmont Hotels & ResortsJoin a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.Fairmont Chicago, Millennium ParkRising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is a leader in Food & Beverage in the city, with the newly launched partnership with Richard Sandoval Hospitality for our multi-million dollar pan Latin restaurant and tequila bar, Toro. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 84 newly renovated rooms and Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.About the Application Process:At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.Job DescriptionFirst impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us.What is in it for you:Employee benefit card offering discounted rates at Accor worldwideOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesWhat you will be doing:Greet, check-in, respond to requests and settle accounts while providing exceptional service and ensuring all service standards are followed.Take initiative to add a personalized experienceConsistently offer professional, friendly and engaging serviceAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesProudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-sellingOther duties as assignedCompensation: $25.41 per hourQualificationsYour experience and skills include:Service focused personality is essential; previous Front Desk experience is preferredMust be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.Computer literacy a must with Opera experience an assetProfessional appearance and demeanorA passion for Guest Service and a skill for anticipating guest needsAbility to work in a team environmentStrong communication and interpersonal skills requiredAbility to work under pressure and manage conflicting prioritiesFluency in English; additional languages are a plusAdditional InformationVisa Requirements: Successful candidates must be legally eligible to work in the United States.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS