Technical Program Manager, Availability Serviceability Team

Overview As Technical Program Manager for the MBOM initiative, you lead the multi-year roadmap to achieve global MBOM coverage across Amazon’s data center fleet. You collaborate with Field Engineering, DCEO, vendors, and lifecycle data teams to scale AI-powered pipelines that extract MBOM data and set per-equipment standards. Your work enables proactive spares planning, criticality assessments, and repair readiness, delivering measurable improvements in fleet availability. This role blends strategic roadmaping with hands-on process design in a fast, ambiguous environment, offering broad exposure to PLM, asset management, and cross-functional delivery. You will own the program’s impact from data to on Compensation / Benefitshealth insurance401(k) matchingpaid time offparennial leaveRSUssign-on payments ResponsibilitiesOwn MBOM program strategy, execution, and completeness metrics across the global fleetOperate and scale AI-assisted pipelines that convert vendor documentation into governed MBOM recordsDefine and execute the process for establishing MBOMs where vendor documentation is limited or unavailableEnsure MBOM data flows into criticality assessments and stocking decisions within the Critical Spares programDefine per-equipment MBOM standards in partnership with Field Engineering and equipment ownersBuild mechanisms to maintain MBOM accuracy as new equipment deploys and the fleet evolves (including liquid cooling)Drive cross-functional coordination across Availability, Field Engineering, DCEO, and lifecycle data teamsUse data and metrics to measure program health, prioritize effort, and communicate progressWrite narratives (one to six pages) and present to Director-level leadershipTravel up to 10% Key requirements3+ years of technical product or program management experience3+ years of project management disciplines including scope, schedule, budget, quality, risk and critical path managementExperience managing programs across cross functional teams, building processes and coordinating release schedules2+ years of analytical, quantitative, communication, and presentations experience2+ years of experience with bill of materials, spare parts management, or enterprise asset management (CMMS/PLM) systemscross-functional collaborationstrong communication and presentationleadership in ambiguityAI/ML-assisted tools and automation pipelinesdata analysis and visualization (SQL, Excel, Pivot Tables, Tableau)vendor documentation interpretation (drawings, parts lists, manuals)