Cafe Sales & Staff @ Great Harvest

Café Sales & Service Staff @ Great Harvest - Bodacious Bread coming very soon to downtown Pensacola!Pensacola, FloridaDescriptionThe café sales and service staff are responsible for maintaining customer service, generating sales, food preparation, food safety, general housekeeping, merchandising, cash register operations (POS) and loss prevention in adherence to all company policies and standards of behavior.Essential DutiesEnsure that each guest receives outstanding customer service by providing a customer friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of customer serviceMaintain awareness of all product information, promotions, upcoming events and advertisementsResponsible for generating sales and cross selling all products and servicesAssist in floor moves, merchandising, display maintenance and store housekeeping. Keeping the sales floor and restrooms neat, clean and organizedAssist in processing and replenishing merchandiseAdhere to dress code, standards of behavior, all company policies, procedures and practices, including signing, pricing, and loss preventionFollow all opening and closing proceduresSafely handles all hot and cold drinks during drink preparationVerbally receives and calls back customer orders in a friendly mannerResponds proactively to prevent customer service situations and reports all complaints and requests to managementAccurately and efficiently complete all sales transactions and maintain proper cash and special promotions at POS registersMay work special events and assist in all other departments; as needed with approval of supervisor(s)Sells and serves baked goods and miscellaneous food items to customersRoutinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.Reports potential safety hazards and all employee accidents to the supervisorPrepare food items according to the Par sheetEnsure all items are labeled correctlyPrepare dressings according to the recipes providedBake cookies and breadDetects and ensures disposal of spoiled or unattractive foodCompletes production sheets and other records as requiredReceive inventory by checking invoices to ensure all items are accounted forStock inventory in accordance with health code (i.e. no raw meats above raw vegetables)Break down and clean work area at the end of shift (stove top cleaned, sheet pans cleared and cleaned, dishes, sweep & mop floor, cover food, ensure food is put away properly, etc.)Make sure ovens are turned offEnsure the building and facilities are properly securedPerforms all other duties as requested or directedRequirementsKnowledge, Skills, & AbilitiesMaintain professional attitude and appearance at all timesWell-organized and detail-oriented with all guest servicesRequired to stand, walk, and lift items (up to 25 lbs.) on a regular basisAbility to understand and carry out oral and written instructions and request clarification when neededExcellent communication skillsAbility to work as part of a teamAbility to build relationships with customersEducation & ExperienceHigh school diploma or GED and one to three years of related experience and/or training, or equivalent combination of education and experience.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The key physical requirements of this position include the ability to walk and stand for an extended period of time, bending, stooping, and able to lift up to 25 pounds.Position Type & Expected Hours of WorkThis is a regular, part-time, non-exempt position. Days and hours will vary to include morning, evening, and weekend work according to business needs.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Equal Opportunity EmployerThe Studer Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.