Cash Management Specialist

Cash Management SpecialistAre you someone who thrives on helping clients, solving problems, and keeping things running smoothly behind the scenes? As a Cash Management Specialist, you'll play a key role in supporting business clients with the tools they rely on every daywhile partnering closely with internal teams to deliver a seamless banking experience. This is a great opportunity for someone who enjoys a mix of client interaction, operational work, and sales support in a collaborative, detail-driven environment. If you're ready to bring your skills to a role where no two days are the same and your work truly matters, we'd love to hear from you. What You'll DoClient Service & SupportServe as a go-to expert for cash management products and services Assist clients with online banking, ACH, remote deposit capture, and more Troubleshoot issues (including password resets and scanner support) Respond quickly to questions and resolve concerns with a high level of care Support retention by delivering an exceptional client experience Operations & AdministrationSet up and maintain cash management services (ACH, Business Online Banking, Merchant Capture, fraud tools, etc.) Accurately process account changes, maintenance, and documentation Partner with internal teams and vendors to ensure smooth operations Monitor compliance with banking regulations and internal policies Maintain inventory (tokens, scanners) and ensure processes stay current Conduct risk reviews and recommend process improvements Sales SupportAssist with onboarding new clients and setting up services Identify opportunities to introduce additional products that meet client needs Support relationship growth through thoughtful cross-selling What You BringRequired: High school diploma or GED 1+ year of experience in banking or financial services Proficiency in Microsoft Word and Excel Strong attention to detail and organizational skills Preferred: Experience with cash management products (ACH, RDC, online banking, etc.) 2+ years in retail or business banking Familiarity with business deposit accounts and services Previous exposure to sales or client relationship support We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals.