ServiceNow Software Engineer
ServiceNow Engineer As an engineer in the ServiceNow squad, you will be part of an Agile team building the ServiceNow infrastructure, tools and integrations for exciting new digital services. Being assigned to an agile squad means this role also participates in all agile driving activities from design to delivery. This will include daily SCRUMs and afterhours releases support. You will also be expected to follow best practice standards and participate in review, refine and documenting these standards. Accountability for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. You will be part of every stage of development from scoping, designing, building, testing and deploying. As a member of an agile squad, you will be required to participate and document all stories and development work. Including but not limited to Requirements Gathering, Unit Testing, providing support for User Acceptance Testing and Peer Code Review. This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesn't wait for work to be assigned to them but goes after work to improve the team and their performance. We are looking for a Software Engineer who can configure modules, develop integrations, create workflows and utilize advanced scripting skills when necessary to drive business value.
Supervisory Responsibilities: None
Duties and Responsibilities:
- Required hands on experience with ServiceNow ITOM implementations specifically for Event Management
- The engineer must be comfortable in json scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration.
- Design and develop solutions on the ServiceNow platform, including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Requests, Knowledge and Flow Designer
- Actively participate in daily scrums
- Import and transform data into ServiceNow from external systems
- Move updates sets between environments
- Create custom applications within Service
- NowFollow governance procedures to release code into Production
- Create/edit ACLs, Script Includes, Client Scripts, Business Rules, UI Policies etc.
- Collaborate with internal teams and customers to scope, define, build and test solutions
- Drive high levels of client satisfaction and put the customer at the center
- Thoroughly test code and participate in a code review
- Mentor and coach other team members
- Analyze, troubleshoot and resolve production issues
- Utilize logging and error handling to proactively detect any issues
- Remain current on ServiceNow functionality and opportunities (ServiceNow Upgrades, Community, Developer forum)
- Apply agile/lean software development practices for customizations to the platform and applications
- Utilize ServiceNow best practices to maintain system integrity and security (Use OOB functionality, document code, etc)
- Knowledge & Skills Required:
- Must be knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping & Integrations
- Required Knowledge of ServiceNow CMDB Architecture
- Knowledge of event and alert rules in Service
- NowKnowledge and understanding of APM and Logging products such as SiteScope, Dynatrace, Splunk
- Experience administering a ServiceNow instance including group and user provisioning, ACLs, UI Actions, Catalog Items, Business Rules, Script Includes, etc.
- Strong development, analytical and problem-solving skills are a must
- Advanced knowledge of JavaScript, HTML, AngularJS, and CSSWorking knowledge of relational databases
- Functional knowledge and practice with Standard Query Language (SQL)
- Experience with Web Services, SOAP, and RESTful APIsExperience with Integration
- HubExperienced understanding of web development concepts, writing best practices code, persistence layer technologies, infrastructure architecture (on premise including cloud based), debugging, testing and version control.
- Knowledge and practical use of software development patterns
- Experience and practical usage of Scrum, Agile, and waterfall SDLC methodologies
- Practical knowledge and implementation experience of IT Service Management (ITSM) frameworks (e.g.