Customer Service Representative Job in Sacramento, CA | Robert Half

Customer Service RepresentativeWe are looking for a dedicated Customer Service Representative to join our team. This is a long-term contract position requiring in-office work five days a week. The ideal candidate will bring strong communication skills and a proactive approach to resolving customer inquiries and concerns. Responsibilities include:Respond to customer inquiries by actively listening and asking clarifying questions to ensure a thorough understanding of their needs.Direct or escalate calls to the appropriate team members while collaborating with other departments to resolve customer issues.Continuously expand knowledge of company services and processes to enhance customer support capabilities.Report potential workflow disruptions or service issues to Customer Care leadership promptly to ensure timely resolutions.Adhere to company policies, training guidelines, and legal requirements while delivering exceptional customer service.