Border Network Development Manager

Responsibilities Diagnose customer needs, qualify opportunities, and support Sales in designing and closing cross-border solutions Educate internal teams on cross-border requirements, market trends, and operational best practices Identify continuous improvement opportunities that strengthen shipper experience, network performance, and service execution Own and develop strategic relationships with warehouse, facility, vendor, and border partners Conduct business reviews, site visits, and performance discussions to ensure SLA and KPI expectations are met Negotiate partner renewals, expansions, pricing strategies, and service growth opportunities Serve as a subject matter expert on cross-border operations, influencing internal strategy and business decisions Build, develop, and retain a high-quality portfolio of cross-border carriers in partnership with capacity and portfolio teams Monitor carrier performance across key metrics, including PTA, OTD, dwell, compliance, SOP adherence, and service expectations Act as the escalation point for major service issues, leading root cause analysis, recovery planning, risk communication, and partner-driven improvements Requirements High School Diploma or GED Minimum 5 years of experience in logistics, transportation, supply chain, or cross-border roles involving carrier, customer, or vendor engagement Fluency in written and verbal English and Spanish Ability to travel up to 25%, (domestic and international) Certifications & Qualifications High School Diploma GED #J-18808-Ljbffr