Customer Service Representative

*Customer Service Representative* Do you have a passion for helping others? Are you looking for an opportunity to jump start your career in financial services? This is an exciting call center representative position with a financial institution who fosters diversity, inclusion, and a collaborative environment! *Key Responsibilities:* * As a customer service representative you will be taking 100% inbound calls surrounding general products, account information, and online banking * Provide outstanding service and build relationships with customers * Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, and quality goals * Be responsible for resolving customer complaints and disputes in a timely and professional manner through research and utilizing resources *Required Skills and Knowledge:* * Excellent verbal and written communication skills * Comfortable working with multiple computer systems and on dual monitors * Ability to problem solve and de-escalate * Reliability and dependability is a must * Ideal candidate will have call center and/or banking experience *Education and Experience:* * Minimum of 1 year of customer service experience required, call center representative experience preferred! * High School Diploma or GED * This position is an in office position in Hamilton, Ohio *Benefits and Pay:* * Pay $18/hr. * Benefits (Medical, Dental, Life Insurance) * Paid Training to set you up for success * Excellent company culture and work environment focused on diversity and recognition * M-F 8am-5pm with a rotating Saturday *About InnoSource* InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. By submitting this application, you consent to receive SMS messages from InnoSource related to recruiting, interview scheduling, employment opportunities, and related communications at the phone number provided above. The SMS frequency may vary. Data rates may apply. For assistance, reply HELP. Reply STOP to opt out of receiving text messages. Please review our Privacy Policy and Terms & Conditions. Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran CID615 Pay: $18.00 per hour Benefits: * Dental insurance * Flexible spending account * Health insurance * Life insurance * Referral program Work Location: In person