Automotive Service Manager

At Fred Martin Nissan we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Fred Martin Nissan is critical to its success. We promise to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.What We OfferMedical, Dental & Vision InsuranceCompany Paid Life Insurance401K Plan + MatchGenerous Paid Time OffUp to 3 Weeks Paid VacationGrowth OpportunitiesPromote From WithinPaid TrainingEmployee Vehicle Purchase PlansFamily Owned and OperatedLong Term Job SecurityHealth and WellnessDiscounts on Products and ServicesCell Phone DiscountsFitness Membership DiscountsBonus Opportunities for all employees up to $3,250ResponsibilitiesAssist customers in servicing, repairing, and explaining each service neededUnderstand customers; match requirements and concerns to various service optionsExplain the service being performed and keep the customer informed and updated throughout the service of their vehicleStay up to date on new products, features, accessories and attending product training as requiredMaintain a service customer follow-up system that supports repeat and referral business and contributes to customer happinessHire and supervise all service department personnel, as well as monitor their performance in servicing customersCraft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyQualificationsA minimum of 3 years of experience as a service managerStrong focus on providing excellent customer serviceHigh school diploma or higher educationClean driving record & valid driver's licenseDriven personality, eager to improve, and able to work within and support internal teamsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.