Customer Service Consultant, Guest Experience

Job TypeFull-timeDescriptionABOUT USOur philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.OUR VALUESDriven by serviceAn inherent passion for travelCommitment to our customers and to our peopleCommitment to corporate social responsibility and our 5-year sustainability strategyAs a Customer Service Consultant, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate RequirementsKEY RESPONSIBILITIESDeliver Top-Tier ServiceProvide friendly, efficient, and helpful support, consistently exceeding guest expectations.UpsellingRecommend additional services and products tailored to guests’ needs to enhance their experience. Problem SolvingEffectively resolve inquiries and issues while maintaining a high level of guest satisfaction.CRM ManagementAccurately track guest interactions, preferences, and sales opportunities using our CRM tools.Build RelationshipsCultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.CollaborateWork closely with the team to achieve goals and continuously improve the quality of service.Incentives & RewardsPerformance-Based IncentivesEarn incentives based on customer satisfaction, upselling success, and service excellence.Spot AwardsRecognition for exceptional service moments and outstanding teamwork. What We Offer YouCompetitive Compensation$18/hour plus performance-based incentives.Growth OpportunitiesAccess to a learning budget, professional training programs, and career advancement pathways.Purpose-Driven PerksPaid volunteer days and participation in sustainability-focused initiatives. What You BringCustomer-FocusedA genuine passion for delivering exceptional service.Consultative SellingSkill in upselling while enhancing the overall guest experience.Problem SolverAbility to quickly and effectively resolve guest issues.Team PlayerStrong collaboration skills and commitment to achieving shared goals. Additional RequirementsAvailability to work flexible shifts, including evenings and weekends.Overtime may be required during peak periods.TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.SALARY/HOURLY PAY SCALE$18.00 + Performance-Based IncentivesThe Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!Salary Description$18 / hour