Author Relations Manager

Job Title: Author Relations Manager Location: Bloomington, IN (On-Site) Department: Production Reports To: Global Director, Author Care Management Employment Type: Full-Time Role Overview The Author Relations Manager delivers white‑glove, concierge‑level service to authors throughout their publishing journey. This role is far more than frontline customer service—it requires a professional who can manage complex situations, anticipate needs, and consistently create exceptional customer experiences. As a full‑time, on‑site role, the Author Relations Manager partners closely with all departments, participates in in‑person training, and manages escalations with urgency, clarity, and composure while serving as a trusted advisor and primary point of contact for authors throughout the publishing process.