Customer Success Lead at fast-growing consumer services platform

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.She will pick the best candidates from Jack's network.The next step is to speak to Jack.Job TitleCustomer Success LeadSalaryNot DisclosedCompany DescriptionFast-growing consumer services platformJob DescriptionAs the Customer Success Lead, you will spearhead the post-onboarding experience for a high-growth consumer platform in New York. You will manage complex member relationships, optimize retention strategies, and build scalable processes to ensure long-term satisfaction. This is a pivotal role requiring a blend of operational excellence and high-touch relationship management.LocationNew York, USAWhy this role is remarkableLead the expansion of a high-impact customer success department in a thriving market.Join a well-funded startup backed by top-tier VCs with significant market traction.Opportunity to shape the company's culture and operational strategy from the ground floor.What You Will DoOwn the end-to-end customer lifecycle to drive retention and lifetime value.Develop and implement scalable customer success playbooks and reporting frameworks.Collaborate with product and marketing teams to advocate for the voice of the customer.The ideal candidateProven experience leading customer success or account management in a fast-paced environment.Strong analytical skills with the ability to translate data into actionable insights.Exceptional communication skills and a passion for building deep, lasting relationships.Who are Jack & Jill?Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.Next stepsStep 1. Visit the job listing.Step 2. Click 'Talk to Jack', or go straight there: https://www.jackandjill.ai/jobs/customer-success-lead-at-fast-growing-consumer-services-platform-f3dd5636-98fc-4d82-b20b-49447d732184?utm_source=linkedin&utm_medium=job_post&utm_campaign=featured_role_f3dd5636-98fc-4d82-b20b-49447d732184Step 3. Talk to Jack so he can understand your experience and ambitions.Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.Step 6. If not, Jack will find you excellent alternatives. All for free.We never post fake jobsThis isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.We appreciate this can make them look a bit suspect, but there isn't much we can do about it.Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.