Patient Access Representative - Per Diem

Job TitlePer diem as needed. Hours vary between 6:30am -6pm M-F Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions. Essential Functions: Greet patients in a professional and friendly manner Collect and verify patient demographic and insurance information, as well as enter information into systems Schedule appointments and confirm patient information Explain insurance and billing policies/procedures to patients Process payments and provide receipts Obtain pre-authorization for procedures as needed Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager QualificationsEducation: High School Diploma or Equivalent required Licenses and Credentials: Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred Knowledge, Skills and Abilities: Knowledge of medical terminology and insurance verification procedures preferred. Ability to work in a fast-paced environment and handle multiple tasks. Excellent communication and interpersonal skills. Strong attention to detail and problem-solving abilities. Basic computer proficiency. Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote TypeOnsite Work Location7 Marsh Brook Drive Scheduled Weekly Hours0 Employee TypePer Diem Work ShiftDay (United States of America) Pay Range$17.71 - $25.28/Hourly Grade2 EEO Statement:1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.