Director of Sales

Overview Remote Work-at-Home. MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by on-site and remote agents to enhance customer journeys, drive scalability and reduce costs. We foster an environment for meaningful careers with continuous learning and development opportunities, contributing to a globally expanding organization. We are seeking a seasoned and driven Director of Sales to join our team. The ideal candidate will excel at building relationships, identifying opportunities, and closing business. This role requires strategic selling skills, exceptional active listening, and a strong blend of lead generation, business acumen, and creativity. Frequent overnight travel for client visits and presentations will be necessary. This position focuses on developing new business opportunities, with less emphasis on managing existing accounts or leading a sales team. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Lead Generation & Prospecting: Conduct cold calls, prospect, and engage in lead generation activities to maintain a robust sales pipeline. Client Relationship Development: Identify and connect with decision-makers within target organizations. Sales Presentations: Present and sell a range of customer experience measurement services, including mystery shopping, contact center services, merchandising, analytics, and consumer insight research. Strategic Sales Planning: Collaborate with team members to develop effective sales strategies tailored to client needs. Value Proposition Communication: Articulate the company's value proposition in a way that resonates with potential clients. Program Development: Work with internal teams to design and propose profitable programs that align with client objectives. Competitive Awareness: Maintain a thorough understanding of competitive offerings and market trends to inform sales strategies. Client Needs Assessment: Evaluate client needs and gauge interest during initial discussions. Proposal Development: Prepare and present service proposals and formal presentations to prospective clients, both virtually and in person. Adaptability: Stay informed about new product offerings and market strategies to maintain a competitive edge. Qualifications Bachelor's degree required. 5-7 years of direct, outside sales experience with a proven track record of selling complex, consultative services to large corporations, including Fortune 500 companies. Minimum of 5 years' experience selling merchandising, mystery shopping, or research/information services to verticals such as Retail, Restaurant, Petro Convenience, Telecom, Grocery, CPG, Banking, and Hospitality. Proven ability to exceed sales quotas consistently. Demonstrated experience building and maintaining relationships with C-suite executives. Exceptional attention to detail. Strong organizational and time management skills to thrive in a fast-paced environment. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and sales contact software. Track record of developing and implementing winning sales strategies. Exceptional communication and presentation skills. Willingness to travel frequently for client meetings and presentations. Other Details All MCI locations: Must be authorized to work in the country where the job is based. Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits At MCI, compensation and benefits packages are designed to be competitive and to grow with you. Starting compensation is based on experience, and a variety of benefits and incentives are offered to support and reward team members. See details below for examples of benefits and growth opportunities. Paid Time Off Incentives & Rewards Health Benefits Retirement Savings Disability Insurance Life Insurance Supplemental Insurance Career Growth Paid Training Casual Dress Code What You Can Expect from MCI: Balanced, supportive work environment with opportunities for advancement and professional development. This includes benefits that vary by geography. This job operates in a professional office environment. The role may require sitting/standing for long periods and using a computer and telephone headset. Reasonable accommodations are available for applicants with disabilities upon request. All employees are expected to uphold a diverse and equal opportunity work environment. MCI does not discriminate on protected characteristics and will consider qualified applicants with criminal histories in accordance with local and federal requirements. Job code: EX-A757095F | Job type: Full-time | Location: North Dakota J-18808-Ljbffr