Software Engineer (Js, API)
About The CompanyLumen is a leading provider of advanced network solutions, dedicated to supporting the AI-powered world by connecting people, data, and applications through its extensive fiber network and connected ecosystem. The company specializes in enabling secure, high-performance connectivity across cloud, edge, and AI workloads for a diverse range of clients including enterprises, governments, and communities. With a focus on infrastructure that customers rely on today and innovations that shape the future, Lumen emphasizes performance, security, and resilience in all its offerings. The organization fosters an environment where bold ideas drive real innovation, encouraging employees to take ownership and deliver impactful solutions that contribute to the evolution of AI-ready connectivity. At Lumen, employees work in a high-accountability setting that values trust, clear expectations, and continuous improvement, making it an ideal place for professionals eager to contribute to groundbreaking technological advancements.About The RoleThe Lead Salesforce Software Engineer at Lumen is a pivotal role responsible for designing, developing, and maintaining scalable and secure solutions tailored for field operations. This position provides technical leadership to a team of developers, guiding the creation, integration, and deployment of complex software solutions that align with business needs. The ideal candidate will have substantial experience in Salesforce development, particularly with Service Cloud and Salesforce Field Service, including mobile app development for field technicians. The role involves end-to-end solution design for various field service capabilities such as work orders, service appointments, scheduling policies, and dispatcher consoles. The engineer will work closely with cross-functional teams including product management, operations, security, and architecture to translate business requirements into durable technical solutions. Additionally, this role entails leading efforts in AI-enabled field service functionalities, integrating Salesforce with enterprise systems, and ensuring the reliability and performance of deployed solutions. The position is fully remote within the United States, offering flexibility while maintaining high standards of technical excellence and operational support.Qualifications8+ years of professional software engineering experience with a focus on enterprise applications5+ years of hands-on Salesforce development experience, including Service Cloud and Salesforce Field Service2+ years of Salesforce Field Service and Field Service Mobile App development experienceProficiency in configuring and extending Salesforce capabilities such as Work Orders, Service Appointments, Service Resources, and Scheduling PoliciesAdvanced skills in Apex, Lightning Web Components, SOQL, Flows, Platform Events, Custom Metadata, triggers, and controllersExperience designing and implementing scalable integrations using REST/SOAP APIs, middleware, MuleSoft, or similar platformsHands-on knowledge of CI/CD pipelines, automated deployments, source control, and testing practicesExperience with performance optimization, security, and maintainability of Salesforce solutionsFamiliarity with monitoring tools such as AppDynamics, Splunk, or BigPandaExperience with AI-enabled development practices and tools for automation and intelligent insightsResponsibilitiesLead the design, configuration, development, testing, deployment, and support of Salesforce Field Service and SFS Mobile App solutionsOwn end-to-end technical solution design for complex field service workflows, including work orders, scheduling, dispatching, and offline mobile experiencesDevelop scalable, secure, and maintainable Salesforce applications using Apex, Lightning Web Components, and related technologiesIntegrate Salesforce Field Service with enterprise systems via REST/SOAP APIs, middleware, and event-driven architecturesDesign and optimize scheduling, routing, technician capacity, and real-time notifications to enhance field productivity and customer satisfactionCollaborate with cross-functional teams to translate business needs into technical designs and delivery plansProvide technical leadership within Agile teams by guiding solution design, code reviews, and mentoring engineersImplement AI-enabled features such as technician recommendations, anomaly detection, and predictive insights within the field service platformEvaluate and implement Salesforce Agentforce use cases for technician support, guided troubleshooting, and operational automationEnsure responsible AI practices, including privacy, security, and compliance with governance standardsBuild observability, automated testing, CI/CD pipelines, and operational dashboards to support system reliability and incident responseProvide production support, conduct root-cause analysis, and implement continuous improvements for Salesforce solutionsCreate comprehensive technical documentation, design artifacts, and user enablement materialsCommunicate technical concepts and project status effectively to stakeholders at all levelsBenefitsCompetitive salary package aligned with experience and locationComprehensive health, dental, and vision insurance plansLife and voluntary lifestyle benefits aimed at supporting overall wellbeingOpportunities for professional development and continuous learningFlexible remote work environment within the United StatesParticipation in bonus and incentive programsSupportive organizational culture emphasizing innovation, trust, and shared accountabilityEqual OpportunityLumen is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all applicants regardless of race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, veteran status, disability, or any other protected characteristic. We do not tolerate discrimination or harassment and are dedicated to fostering an environment where everyone can thrive and contribute to our collective success.