Process Engineer

Job Title: Process Engineer Company: Blue Line Solutions, LLC Location: Chattanooga, TN Company Overview Blue Line Solutions is a mission-driven public safety technology company founded by law enforcement professionals to make communities safer through innovative traffic enforcement and intelligence solutions. As a growing organization committed to excellence, integrity, and customer service, we seek talented individuals who share our dedication to protecting lives, improving safety, and supporting the communities we serve. Position Summary The Process Engineer plays a critical role in driving continuous improvement across Blue Line Solutions as we scale operations nationwide. This role is focused on identifying root causes of operational issues, improving workflows, standardizing documentation, and ensuring that problems are solved at the source—not repeated downstream. The ideal candidate is analytical, detail-oriented, and highly collaborative, with experience improving processes across multi-department environments such as operations, production, service, or technical organizations. Key Responsibilities Process Improvement & Root Cause Analysis Identify, analyze, and resolve recurring process and quality issues across departments including Agency Operations, Processing, Field Operations, Production, and Service. Lead root cause analysis efforts and implement corrective and preventive actions (CAPA). Partner with leadership to prioritize improvement initiatives based on impact and scalability. Documentation & Standardization Create, update, and maintain process documentation, SOPs, work instructions, and service manuals. Ensure documentation is clear, consistent, and accessible across departments. Support onboarding and training initiatives through improved documentation and workflows. Training & Enablement Develop training materials and assist with rollouts of new or improved processes. Partner with department leaders to ensure teams understand and adopt updated procedures. Cross-Functional Collaboration Work closely with Quality, Product, Engineering, Operations, and Customer-facing teams to drive alignment. Support change management initiatives related to new systems, tools, or workflows. Continuous Improvement Establish metrics to measure process effectiveness and improvement outcomes. Promote a culture of accountability, efficiency, and continuous improvement. Qualifications Education & Experience Bachelor’s degree in Engineering, Industrial Engineering, Operations, Business, or related field (or equivalent experience). 3–5 years of experience in process improvement, operations engineering, or continuous improvement roles. Experience working in multi-department, fast-growing organizations. Top Skills Root cause analysis and problem-solving Process mapping and documentation Continuous improvement methodologies Cross-functional collaboration Analytical thinking and data interpretation Training and change management Preferred Experience with Lean, Six Sigma, or similar methodologies Exposure to public safety, technology, manufacturing, or service-based organizations Experience supporting growth-stage companies Ideal Candidate Traits Systems thinker who solves problems at the source Detail-oriented with strong follow-through Collaborative and adaptable Comfortable working across departments Passionate about improving how organizations operate Reporting Relationships This role reports to the Product Manager and works closely with Quality, Production, Engineering, and Service leadership. Pay $75,000 – $85,000 per year Benefits 401(k) Health insurance Dental insurance Vision insurance Paid time off Schedule Monday to Friday Day Shift In-person Why Join Blue Line Solutions? Play a key role in scaling a mission-driven public safety company Solve real operational challenges that impact communities nationwide Collaborate with leadership and influence how the company grows Build sustainable processes that prevent repeat issues