Quality & Process Improvement Specialist

Under the direction of the Quality and Process Improvement (QPI) Manager, the Quality and Process Improvement (QPI) Specialist will have cross-functional responsibilities that include reviewing documents for spelling, grammar, and accuracy. Reviewing member card ID packets, claims, clinical reviews, and other various aspects of the system on a day-to-day basis. This is a 5 day in-office direct hire opportunity located in Bonita Springs, Florida. ESSENTIAL DUTIES AND RESPONSIBILITIES: Completing quality reviews on documents, claims, and clinical reviews Contribute, monitor, and report on the success of key tactical strategies This position will interact with all levels of management and departments Detailed analysis and summary reporting Develop and maintain various analysis and reporting tools Utilize COGNOS reporting software to query routine and ad hoc monitoring reports Develop and maintain various Policies, Desktop Procedures, Process Flows, Frameworks, and Dashboards Facilitate regular meetings with Business Owners and Management staff of various departments to identify quality concerns and coordinate improvement efforts Identify and investigate issues with a focus on root cause analysis and proposed resolutions Complete special quality-related projects in short timeframes with a high level of accuracy Provide additional resource support to all areas within the QMIG department and may also provide resource support to other operational areas as needed Other duties as assigned QUALIFICATIONS: High School Diploma or equivalent is required Microsoft Office Suite knowledge Proficiency presentation of data analyses (trending data and articulate / breakdown analysis) Knowledge of Cognos Business software is preferred Medical and/or pharmaceutical background is highly desirable Prior Quality Management background is highly desired Must have exceptional interpersonal and organizational skills Must be detail-oriented Must have professional written and verbal communication skills Must demonstrate flexibility and ability to work in high pressure situations and conform to tight deadlines Featured Benefits Vacation and Sick/Personal Time Medical Insurance Hearing Program Discount Short- & Long-Term Disability Insurance Life Insurance Flexible Spending Account 401(k) Employee Referral Program Employee Recognition Tuition Reimbursement Professional Development Training About Benecard Services our affiliated companies: Benecard Services, LLC Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey. Website: http://www.benecard.com BeneCard PBF BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida. Website: http://benecardpbf.com National Vision Administrators For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey. Website: http://www.e-nva.com We are an Equal Opportunity employer.