Inbound Call Center Rep /Customer Support Specialist

Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.OVERVIEWAnswer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.Required Skills:• Good Communication Skills• Knowledge of Data Entry• High School Diploma or GED• Additional education or experience preferred• Call center experienceDUTIES*Answer all 800 calls in a timely manner. Record on Client Contact forms.*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.*Complete data entry each day including Client Contacts*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.*Inform the Office Manager when supplies of materials are low*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).*Forward call back messages to Volunteer Supervisors at the end of the day.*Put together new counselor training materials and other training materials requested by Trainers.*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc“Taras Technology, LLC is an EEO/AA Employer: women, minorities, the disabled and veterans are encouraged to apply”