Regional Training Manager New North Carolina

Main Street Automotive Main Street Automotive is hiring a Regional Training Manager (RTM) —a field-based operational leader responsible for elevating performance across both new hires and existing store teams. This role operates at an Assistant Regional Manager level and exists to standardize execution, eliminate poor habits, and ensure every store is aligned with MSA's non-negotiable processes. Extensive experience in service writing or shop management is required , as RTMs are expected to train and certify employees before they enter active roles. RTMs are part of our in-house development program and are considered next in line for Regional Manager roles , pending strong performance and results in this position. Why Join Us Earn Industry-Leading Pay Enjoy Exceptional Benefits Unlock Endless Career Growth Opportunities Responsibilities Conduct structured new-hire training. Certify GMs and SAs in phone process, scripts, TekMetric workflow, DVI standards, estimate presentation, 5-star reviews, PM recommendations, and margin awareness. Assess existing store process adoption and grade phone calls using the MSA phone grade sheet. Audit DVIs, coach live in the field, role-play with teams, and retrain immediately when standards are not followed. Partner with the Regional Manager to target behavior gaps, provide real-time process intervention, and deliver documented findings and coaching recommendations to leadership every week. Qualifications Skilled educator, confident coach, and strong communicator with high emotional intelligence. Deep understanding of MSA systems, processes, and sales psychology. Strong experience in service writing or shop management. Ability to travel frequently across multiple locations. Strong accountability for teams with professionalism and clarity. Performance Metrics Success will be measured through increased phone conversion , DVI quality and viewed rates , PM penetration , 5-star reviews , employee ramp time , and reduced performance variance between high and low-performing stores. Further questions about the job? Email us at: hr@msauto.com J-18808-Ljbffr