AI Product Manager / Product Lead

AI Product Manager- Step into a pioneering AI product leadership role where you’ll shape the future of multi-agent, conversational AI at scale. As the Senior Product Manager for our Data Attribution & Intent Platform, you will own the vision, strategy, and execution of a platform that powers chat, SMS, and voice virtual agents—ensuring interactions are intelligent, safe, and measurable. You’ll lead initiatives in intent detection, AI guardrails, and performance analytics, collaborating across engineering, data science, compliance, and customer success to deliver trustworthy, high-impact AI experiences. If you’re passionate about building enterprise AI products that transform customer engagement and drive measurable business outcomes, this is your chance to make a mark. Job Description: Job Title: Senior Product Manager / Product Lead – Data Attribution & Intent Platform (Multi-Agent AI) Overview We are seeking a Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across chat, SMS, and voice channels. This platform will orchestrate customer intent detection, manage guardrails to prevent hallucinations, ensure compliant responses, and generate actionable performance insights through leading and lagging indicators. You will own the product lifecycle—from discovery to delivery—ensuring our AI-driven experiences are reliable, measurable, and continuously improving. This role sits at the intersection of AI safety, customer experience, analytics, and automation. You will shape how intelligent systems responsibly interact with customers at scale—ensuring trust, measurable outcomes, and continuous optimization. If you're passionate about building AI products that are intelligent, safe, measurable, and business-impacting, we’d love to talk. Skills Required: Agile Software Development, Analytical, Analytical skills, Artificial Intelligence & Expert Systems, Business Strategy Skills Preferred: Key Responsibilities Product Strategy & Vision Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents. Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems. Intent Detection & Orchestration Lead the development of intent classification frameworks across customer touchpoints. Hallucination Prevention & Guardrails Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds. Real-time risk detection. Data Attribution & Metrics Framework Design and implement attribution models that measure: Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment. Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate. Conversation Evaluation & Quality Framework Define automated and human-in-the-loop quality scoring models. Cross-Functional Leadership Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success. Experience Required: 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred). Experience Preferred: Strong understanding of: Intent modeling & NLP systems LLM guardrails and hallucination mitigation techniques Attribution modeling & performance analytics Conversational platforms (chat, SMS, voice IVR) Experience with enterprise SaaS platforms and API-driven architectures. Proven ability to define metrics frameworks and performance dashboards. Strong analytical mindset and ability to work with data scientists and engineers. Education Required: Bachelor's Degree What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.