MEMBER RELATIONSHIP SPECIALIST (West Front St Branch) (Traverse City)

This position is not eligible for immigration sponsorship. This role is not eligible for remote work. POSITION TITLE : Member Relationship Specialist DEPARTMENT : Operations CLASSIFICATION : Non-Exempt WAGE GRADE : 7 WAGE RANGE: $19.80 - $24.76 APPROVED BY : CEO POSITION REPORTS TO : Branch Manager POSITIONS SUPERVISED : None POSITION PURPOSE The Member Relationship Specialist is the first point of contact, problem resolution and responsible for creating a “wowing” first impression to existing and prospective members. Responsible for account openings, changes and closings, lending applications and support, and research and resolution of complex problems. Applies working knowledge to educate existing and prospective members on products and services to meet their current and future financial needs. Ensures members are promptly and professionally served. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for ensuring and performing efficient, effective, and professional MRS operations. Responsible for account maintenance, opening new accounts (consumer, defined, and business), closing accounts, originating loan applications, processing loan closings Answers questions and solves problems for members by active listening, collecting data, securing answers and delivering solutions to the member. Resolves member account reconciliation problems. Assists with complex transactions, cashier's checks, money orders, gift/travel cards, instant issue cards, and maintenance of certificate shares Assists in maintaining an inventory of cashier's checks, money orders, gift/travel cards. Assists with balancing the vault, ITMs, coin machines Answers questions regarding IRAs and HSAs Acts as a liaison between members and the ITMs Effectively ensures optimal team performance. Supports leadership to personnel through effective delegation and communication. Shares knowledge with team regarding policy, procedure, service and product offerings. Assists new employees. Provides support and suggestions for improvement in performance, process and efficiencies. Assists and supports the team and peer departments, as needed. Assumes responsibility for establishing and maintaining effective communication and coordination with team personnel and with management. Keeps management informed of area activities and of any significant problems. Provides suggestions for improved product, service or process. Completes all required reports and related documents, including but not limited to branch audits, membership cards, CTRs, etc. Responsible for ensuring documents are completed accurately and promptly. Attends meetings as required. Assumes responsibility for establishing and maintaining effective communication and coordination with members, area personnel and with management. Responds to members in a courteous, professional and timely manner, providing prompt, accurate and efficient service. Maintains regular contact with other departments to obtain information and/or to correct transactions. Assists Deposit Operations personnel as needed Ensures the Credit Union’s professional reputation is projected and maintained Keeps executive management informed of area activities and of any significant problems. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. Ensures work areas and equipment are clean and well maintained. Performs procedures for opening and closing of operations, including vault, alarm, and door duties. Provide replacement MRS coverage as needed. Performs related administrative and lending functions as required. Comply with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures. Comply with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, Systems and locations. PERFORMANCE MEASUREMENTS MRS functions are efficiently, accurately, and effectively performed in accordance with established policies and standards. Safety and security procedures are understood and adhered to by all MRS’s Accurate balancing, reporting and compliance with transaction policy and credit union standards. Good business relations exist with members. Members' problems or questions are courteously and promptly resolved. Good working relationships and coordination exist with area personnel and with management. Management is appropriately informed of area activities. Required reports and records are accurate, complete, and timely The Credit Union’s professional reputation is maintained and conveyed. Good working relationships, DEI and collaborative initiatives exist with credit union personnel. Compensation details: 19.8-24.76 Hourly Wage PI09f578f3ca5f-