IT Specialist

Job Summary The IT Specialist position is a first point of contact for Profile Bank’s employees and customers, ensuring timely responses to inquiries through phone or electronic channels. This position will provide the highest level of customer service possible for both our internal and external customers, as well as becoming a resource for others internally. Specifically, this position’s primary duty is the application of systems analysis techniques and procedures, including consulting with users to determine hardware, software or system functional specifications. The position requires someone who shows a high level of attention to detail, and has excellent analytical ability, effective communication skills and proficient computer skills. PRIMARY RESPONSIBILITIES Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Understands support problems, analyze problem data and determine appropriate solutions. Interacts with vendors in support of system processing related issues. Places software into production by loading software into computer; entering necessary commands. Places hardware into production by establishing connections; entering necessary commands. Administers network and data security, including directory, group policy, antivirus, email security, etc. Assists in the customization and adaptation of existing programs to meet users’ requirements. Provides training to new employees and other training sessions as required. Assists in research and procurement of computer accessories and supplies. Organizes and schedules computer patches without deterring others from completing their work Adheres to all standards to ensure efficient operation of the branch including compliance, security, the customer identification program, confidentiality and all other bank policies and procedures. EXPERIENCE Familiarity with standard concepts, practices, and procedures with electronic payments desirable. Proven experience in providing IT support within a banking/corporate environment with a focus on desktop support and help desk operations. Familiarity with computer networking concepts such as LAN/WAN setup, VPNs, firewalls, and network troubleshooting techniques. Hands-on experience managing computer hardware components and troubleshooting software issues effectively. Strong knowledge of operating systems including Windows; proficiency with Microsoft Office Suite applications and common collaboration tools. Excellent communication skills to clearly convey technical information to non-technical users while maintaining a customer service-oriented approach. Ability to prioritize tasks efficiently in a dynamic environment while maintaining attention to detail in documentation and reporting. Job Type: Full-time Pay: $22.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Work Location: In person