Manager – Technical Services

Manager – Technical Services (Power System Protection & Protection Relays) Houston, TX Fulltime We are seeking an experienced Manager – Technical Services to lead a high-performing technical support organization serving the electric power industry. This leadership role is ideal for a technical expert with a strong background in power system protection, numerical relays, and disturbance fault recorders, combined with proven experience managing engineering teams and delivering exceptional customer support. You will work closely with executive leadership, sales, engineering, and customers to provide technical direction, improve customer satisfaction, and contribute to the development of innovative protection and monitoring solutions used by utilities and industrial customers worldwide. Required Qualifications Bachelor's Degree in Electrical Engineering (Required). 10+ years of experience working with numerical protection relays, disturbance fault recorders, or power system protection technologies. Previous experience leading and managing technical engineering or customer support teams. Strong knowledge of electric power systems, protection principles, and utility industry practices. Excellent verbal and written communication skills with the ability to present technical information to customers and executives. Strong leadership, coaching, problem-solving, and decision-making abilities. Ability to manage customer escalations and maintain strong client relationships. Willingness to travel up to 25% within the U.S. and internationally. Preferred Experience Experience supporting utility, industrial, or power generation customers. Knowledge of protection system applications, commissioning, and troubleshooting. Experience presenting at industry events such as IEEE, NASPI, or similar technical conferences. Familiarity with power system automation, monitoring, and control technologies. Pay: $140,000.00 - $160,000.00 per year Benefits: 401(k) Dental insurance Work Location: In person