Medical IT System Administrator

About Lucayan Technology Solutions LLCAt Lucayan Technology Solutions LLC, we deliver secure, innovative solutions in support of national defense and intelligence missions. As a trusted government contracting partner, we provide top-tier intelligence and technology services that safeguard our nation. Our team is mission-driven, and we are committed to building careers that matter.Location: Raleigh, NCEmployment Type: Full-Time M-F 7:30-16:30Status: Actively HiringSecurity Clearance: Public Trust or Active Secret ClearancePosition SummaryWe are seeking a DoD IT professional to provide comprehensive information technology helpdesk support for the G1 Medical Branch. This position serves as the primary IT support resource for all G1 Medical Branch personnel, resolving network, hardware, and software issues on a daily basis and managing IPPS-A CRM ticket workflow.The ideal candidate will hold a current DoD 8570.01-M baseline IT certification at time of contract award, have hands-on experience supporting DoD network environments, and be comfortable working independently to resolve a wide variety of IT issues in a mission-critical setting. Telework is not authorized.Key ResponsibilitiesProvide comprehensive IT helpdesk support for all network, hardware, and software problems encountered by G1 Medical Branch personnel Review IPPS-A CRM tickets and assign as required Maintain compliance with DoD Information Assurance requirements per DoDD 8140.01, DoD 8570.01-M, and AR 25-2 Comply with all COMSEC/IT security requirements in all communications and system interactions Comply with command Acceptable Use Policy (AUP) for all Government Information Systems prior to and during account use Required QualificationsU.S. CitizenDoD 8570.01-M / DoDD 8140.01 baseline IT certification — MUST be held upon contract award; Compliance with DoDD 8140.01, DoD 8570.01-M, and AR 25-2 within six months of contract startAbility to obtain and maintain a NACI / Public Trust Security ClearanceAbility to obtain and maintain a DoD Common Access Card (CAC)Demonstrated experience providing IT helpdesk support in a DoD or military environmentProficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook/Exchange, Teams, SharePoint Demonstrated ability to plan, organize, meet deadlines, and handle sensitive/confidential information Preferred QualificationsPrior military service or direct experience supporting the National Guard or Army ReserveCurrently active DoD Common Access Card (CAC) and/or existing favorable security clearance adjudication — candidates with an active Secret clearance or higher fully meet and exceed the NACI/Public Trust minimum requirementExperience working with medical programsFamiliarity with multiple DoD medical database and administrative systemsExperience with the IPPS-A CRM ticketing systemFamiliarity with Army Enterprise network environmentsCompTIA Security+, CompTIA A+, or equivalent DoD-recognized baseline certification already in handRequired CertificationsDoD Baseline IT Certification (CompTIA, Security+, CompTIA A+, or equivalent)