Technician I

Job DescriptionPosition Title: Technician IYour roleThe Remote Hands Technician I will assist all Digital Realty customers by providing "best in class" customer and technical support. The Remote Hands Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.What you'll doPerform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:Equipment Rack and StackCable, terminate, and dress fiber or copper network cablingAssist customers with the diagnosis of hardware and software issues on their equipmentPower cycling of customer equipmentPerform cabinet/cage auditsBlade/Card, Memory, Hard Drive, and Transceiver installation or removalTesting and troubleshooting of copper and fiber optic circuitsAssist with migrations of equipment, power, or networking devicesShipping and Receiving of packagesReceive, install and test customer and internal cross connects of copper and fiber optic interconnectionsUse of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)Provide timely customer and internal updates using a computer based ticketing systemAssist with the documentation and inventory verification/countsAdherence to Standard Operating ProceduresMaintain overall Data Center cleanliness and appearance Work flexible shift schedules What you'll need1+ years of experience in Telecommunications or IT related fieldBasic understanding of telecom structured cabling standardsUnderstanding of network device deploymentAbility to communicate written and verballyWork flexible shift schedulesProvide rotational on-call coverageKnowledge of Telcordia installation standardsGeneral knowledge of AC/DC electrical theoryUnderstanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)Knowledge of inventory controlEffective organizational skills and attention to detailStrong analytical skillsMicrosoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalentsA bit about usDigital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.OperationsOur Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.What we can offer youOur rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.Apply today, take charge of your career and grow your talents with us.Training and DevelopmentJoin our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.Health and SafetySafety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.Our Compensation Philosophy