Claims - Call Center Associate (Fully Remote)

1. About Our Client:The organization operates in the insurance industry, focusing on serving independent agents by helping protect families and businesses from loss. It emphasizes service-oriented, ethical, and knowledgeable support to provide value to the communities it serves.2. About the Opportunity:The Claims - Call Center Associate role is responsible for entering new claims into the claims management system based on information from policyholders or agents and routing calls within the Headquarters Claims department. This position plays a key role in supporting claims operations by ensuring accurate data entry and aiding in resolving inquiries, thus contributing to efficient claims processing.3. Responsibilities:• Handle calls and assist in resolving inquiries from field representatives and external customers• Enter claim information into the claims management system (CMS)• Create and execute reports• Route calls within the Headquarters Claims department• Participate in department training• Work on projects as requested• Maintain positive communication and job performance• Communicate with management about development opportunities• Assist other associates proactively• Provide excellent service to internal and external customers### 4. Requirements:• Excellent written and verbal communication skills• Ability to resolve issues through research and communication• Efficiently meet service level agreements• Careful listening and following directions• Accurate and efficient typing and data entry• Strong customer service skills• Experience with CMS and PMS is helpful• Familiarity with Microsoft Word and Excel5. Pay Range and Compensation Package:• The pay range for this position is $17.00-$18.00 hourly, determined by education, experience, location, knowledge, skills, and abilities• Eligible associates may receive an annual cash bonus and stock incentives based on company and individual performance6. Benefits & Perks:The job description mentions a variety of benefits and amenities to support associate well-being and satisfaction but does not specify details.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.