Site Trainer/Instructional Designer

JobID: 210751054Category: TrainingJobSchedule: Full timePosted Date: 2026-05-26T20:15:50+00:00JobShift: Night:As a Site Trainer/Instructional Designer in Operations, you will deliver new hire and cross-functional training to associates and leaders, gain insights into the operations workflow, and assess the impact of emerging technologies on future processes. You will be responsible for designing, developing, delivering, and maintaining training and support documentation that enables consistent operational readiness and successful project or business initiative implementations.Your training solutions are expected to be hands-on, interactive, engaging, and concise, leveraging adult learning theory and modern training development methodologies and tools across blended learning formats, including instructor-led classroom training, virtual instruction, e-learning, and gamification. You will manage multiple training projects in a fast-paced environment, collaborating with operations managers, training developers, and business analysts to ensure successful training implementations. You will succeed in this role if you are a poised, flexible, and highly collaborative team player who can multi-task in a fast-paced environment, facilitate confidently in the classroom, and apply sound instructional design practices to produce innovative, results-driven learning experiences.Job ResponsibilitiesFacilitate classroom, virtual, and floor huddle training sessions to support operations and follow up to provide evaluation, coaching, and feedback to develop new hires and existing employees on job performance and skill acquisitionManage ongoing training programs; assess and recommend changes to training programs and provide input into the development of new training programs. Monitor and evaluate training effectiveness by deploying measurement and feedback toolsSchedule training, coordinate resources, and maintain records of training sessions and participantsExhibit a drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines with a strong sense of ownership in your personal and team deliverablesCultivate and maintain strong relationships with management to ensure that the training curriculum addresses gaps and needsSupport the operation sites during system and production implementation of new procedures and processesMaintain the training system environment for ongoing trainingDesign training materials, including, but not limited to, observable, measurable, and meaningful learning outcomes, performance competencies, interactive elements, case studies, assessments, and activitiesEvaluate and implement instructional design best practices to enhance learning experiences and drive user engagement.Present complex information a clear, concise, and accurate manner throughout all phases of analysis, design, and development. Deliver to audiences in easy-to-understand, non-technical languageDemonstrate flexibility in supporting 24-hour operationsRequired qualifications, capabilities, and skillsRelevant Bachelor's degree or equivalent four-year practical experience in an operation/production, finance institution, or fast-paced business environmentMinimum four years of experience in technical and soft skill training and developmentKnowledge of adult learning theories and training development methodologiesProfessional instruction and presentation skillsAbility to effectively deliver technical training content, as well as an ability to facilitate discussion through interaction and engagementExcellent writing, editing, proofreading, organization skills, and strong attention to detailsFlexibility in changing work schedules to accommodate 24-hour operationsA creative mind to develop engaging content by utilizing text, illustrations, animations, and videos to enhance documentationStrong research skills and the ability to check all technical material for consistency and accuracyProficient competency in using Microsoft Word, PowerPoint, Visio, SharePoint and video/audio/graphic editing toolsPreferred qualifications, capabilities, and skillsKnowledge in lockbox processingExperience in training data analysisAdaptability to acclimate to new environments quicklyStrong sense of ownership in personal and team deliverablesDrive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelinesAn innate ability to innovate or identify and improve process efficienciesWork schedule: Must be flexible to support a 7 day/24-hour operation. Will primarily work Sun-Thurs 10:00pm - 06:30am, but must be able to flex to meet peak business needs.A Government Security Clearance will be required for this position. This includes, but is not limited to:FingerprintsCredit CheckEmployment HistoryTax Filing History (possibly)References (possibly)Proof of U.S. Legal Permanent Residence up to 7 years