Service Writer - Olathe, KS

Service Writer - Olathe, KS Crane-works, LLC is one of the fastest growing crane companies in the United States with 8 locations throughout the United States. Crane-Works, LLC. is a crane dealer for multiple manufacturers, crane rental company, custom production facility, and a crane and truck service company. Crane-Works, LLC. employs a zero-accident safety culture. Summary Service Writer roles and responsibilities for service department Essential Duties and Responsibilities Maintain service department phones Obtain miles, hours, and any other meter tracked information for each machine on a repair order Ascertain immediate course of action by listening to customers’ description of symptoms. Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required Obtain approval signatures where required Initial entry of RO into service database system. Maintain contact with customers by explaining estimates, providing status updates to customers, and ETAs of job completion via phone and email. Take information gathered from shop and field technicians to populate service databases and, when necessary, ask questions where discrepancies exist in order to provide a full and complete story in the service database systems Provide final invoicing to customers and other departments along with any required accompanying documentation in a thorough and professional manner Maintain payroll systems and verify accuracy of payroll for billable hourly technicians. Maintain any status tracking systems for repairs used by the service department Any job duties delegated by management Essential Skills Knowledge: Mobile Cranes or heavy equipment and their transport equipment including designs, uses, repair and maintenance. Karmak systems. Skills: Monitoring system operations and identifying out-of-parameter deliveries. Review problems and associated information, develop and implement corrective actions. Abilities: To learn and utilize various systems for technician management. Karmak experience preferred. Certifications and Education: High School Diploma or GED Valid state Drivers’ License (may be required to pick-up and/or deliver parts) Language Skills Must be able to read and comprehend simple instructions, short correspondence and memos and the ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization and customers. Physical Demand The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and kneel; crouch; or crawl; and talk; or hear; push and/or pull; reach; climb; bend and/or stoop. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception. Work Location - On-Site