Deskside Support Technician

Deskside Support TechnicianThe foundational purpose of AGi is to provide quality high-tech information technology services, employ experienced technical personnel, and satisfy all customer requirements on time at a competitive price. We believe that people are our most valued resource, both clients and employees. We understand the necessity of matching just the right person and the right technological solution to job requirements and work environment. We specialize in integration design and information management systems, as well as the placement of highly skilled and motivated personnel.Deskside Support Technician (Tier 2/3)We are seeking an experienced Deskside Support Technician to provide on-site technical support within a federal environment.Key Responsibilities:Provide Tier 2/3 deskside support for hardware, software, and network-related issuesPerform computer imaging, re-imaging, and deployment (laptops/desktops)Troubleshoot Windows 11 operating systems and enterprise applicationsManage user accounts and permissions within Azure ADSupport onboarding/offboarding activities (account setup, device provisioning)Document tickets, resolutions, and recurring issues within ticketing systemsRequired Qualifications:7+ years of IT support experience (deskside / helpdesk / end-user support)Experience supporting federal government environmentsHands-on experience with Azure Active Directory (Azure AD)Strong experience with computer imaging and re-imaging (SCCM, Intune, or similar tools)Experience supporting Windows 11 environmentsStrong troubleshooting and customer service skillsAbility to work fully on-siteAGi Mission Support Services, Inc. is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.