Office Manager

Job Title: Part-Time Office Manager Location: Gladstone, NJ, Hybrid Company: Computer Sharp, Inc. - Managed Service Provider Pay: $20 - $25 per hour Hours: 30-35 hours per week (M - F: 8:30am - 3:30pm), flexible Job Description: We are seeking a motivated and organized Part-Time Office Manager to join our team at Computer Sharp, Inc, a leading managed service provider based in Gladstone, NJ. This role is crucial for ensuring smooth daily operations, enhancing client relations, and supporting our technical team. If you are detail-oriented, possess strong communication skills, and thrive in a technical environment, we want to hear from you! Key Responsibilities: Client Relations: Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly. Build and maintain strong relationships with clients to ensure satisfaction and retention. Ticket System Management: Oversee the ticketing system to ensure efficient assignment and tracking of service requests. Monitor ticket status and prioritize urgent issues for timely resolution. Dispatching Technicians: Coordinate schedules and dispatch technicians based on client needs and service priorities. Communicate effectively with technicians to ensure they are well-informed about client requirements. Light Bookkeeping and Invoicing: Assist in maintaining accurate financial records, including tracking expenses and processing invoices. Ensure timely billing and follow-up on outstanding payments. Marketing Responsibilities: Support marketing efforts through website, social media management, email campaigns, and content creation. Assist in the development of promotional materials and outreach initiatives. Qualifications: Proven experience in an office management or administrative role, preferably in the IT or managed services sector. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Familiarity with ticketing systems and basic accounting software. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant tools. Understanding of Wordpress, Facebook, Instagram, LinkedIn and other marketing tools a plus. Ability to work independently and as part of a team. What We Offer: Competitive hourly pay. Flexible work schedule. A supportive and collaborative work environment. Opportunities for professional development. If you are ready to contribute to a dynamic team and help us deliver exceptional service to our clients, please submit your resume and a cover letter to ryan@computersharp.com. Please include a short video explaining why you are the perfect candidate for this position. Computer Sharp, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Part-time Pay: $20.00 - $25.00 per hour Expected hours: 30 – 35 per week Benefits: Flexible schedule Paid time off Professional development assistance Referral program Tuition reimbursement Schedule: Day shift Monday to Friday No nights No weekends Ability to Commute: Gladstone, NJ 07934 (Required) Ability to Relocate: Gladstone, NJ 07934: Relocate before starting work (Required) Work Location: Hybrid remote in Gladstone, NJ 07934