Client Services Lead - Northeast Resilience

Client Services Lead – Northeast Resilience At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact Jacobs is seeking a dynamic and experienced Client Services Lead to drive strategic growth and client engagement across the Northeast in the areas of resilience and climate adaptation. In this role, you'll leverage your technical insight to cultivate relationships that strengthen our cross-market resiliency strategy, advancing connectivity and innovative solutions for positive outcomes in our communities. This high-impact role will drive opportunities for Jacobs to support our Northeast clients in addressing resiliency and adaptation to address coastal and inland flooding, extreme temperatures, aging asset management, energy and grid reliability and more. The role will support all resilience pursuits across the Northeast, but will be based in New York City and have a specific focus on client relationships within the New York City metropolitan area. As a trusted advisor and connector, you'll lead pursuit strategies, strengthen client relationships, and collaborate with multidisciplinary teams to deliver innovative, resilient infrastructure solutions. From integrated public realm enhancements to transportation climate work to energy resilience projects, you will play a pivotal role in driving Jacobs' mission to create more sustainable, climate resilient communities and businesses. Key Responsibilities Serve as a client-facing leader of Jacobs to grow new resiliency and climate adaptation work, building trust and long-term partnerships. Work alongside our team of client account managers, to drive pipeline of resiliency work with our existing clients, and act as main client focal point for new and emerging clients. Maintain relationships with key climate resilience stakeholders, including public agencies, private sector partners, non-profits, and professional organizations. Identify emerging client needs and opportunities in climate resilience across the region and use this to drive opportunities for Jacobs, with existing and new clients (particularly in municipal and higher education markets). Drive strategic pursuits by identifying, planning, and leading winning strategies for climate and resiliency projects in the region. Provide thought leadership: e.g., develop abstracts for regional and national resilience-focused conferences, forums, and professional organizations. Represent Jacobs at industry conferences and events, positioning us as a leader in resiliency solutions. Attend and host events in collaboration with local teams/SMEs; e.g., spearhead organizing Jacobs-hosted resilience seminars/webinars and events to foster client relationships. Work with our marketing teams and Market Solutions to publicize Jacobs' successes in the resiliency space. Work collaboratively with our multi-disciplinary team of engineers, planners, architects, and scientists to align client needs with Jacobs' capabilities. Organize and mentor staff involved in Jacobs' resilience strategy for the NYC region, participating fully in Jacobs' global market strategy by connecting with regional leadership & talent. Build capacity across interdisciplinary skill sets: e.g., develop and deliver training sessions, including lunch-and-learns, to build awareness and capabilities around climate resilience among Northeast staff. Here's what you'll need Bachelor's Degree in Civil Engineering, Architecture, Construction Management, Planning or equivalent field Strong relationships with Northeast agencies within the community of resiliency and climate adaptation. Experience working with multi-disciplinary teams and subject matter experts delivering resilience and climate adaptation projects Good communication skills and ability to interface with clients and stakeholders, both internal and external, including public speaking Strong proposal and technical writing skills Ideally, you'll also have Professional Engineer (PE) License in New York (or ability to apply for reciprocity), License in Architecture in New York, or Project Management Professional (PMP) certification Experience in the planning and/or design of public realm, transportation, or water infrastructure/facilities Experience in delivering and/or pursuing resilience-related projects Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock. The base salary range for this position is $115,000.00 to $150,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on March 31, 2026. This position will be open for at least 3 days. We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work. Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support. J-18808-Ljbffr