Senior Customer Service Technician

**Lone Horse Ventures is a recruitment firm tasked with recruiting for the role on behalf of our client, a pharmaceutical manufacturing equipment and industrial automation service company.JOB SUMMARYWe are seeking a Controls Specialist to provide localized technical support on client's equipment.The role will involve direct collaboration with engineering teams domestic and international, depending on the machine type: pharmaceutical business including freeze dryers.To ensure technical alignment and product familiarity, initial training may be conducted at client headquarters in Italy. Key responsibilities include:Providing on-site support for capital equipment and coordinating outsourced repairs and vendor services.Acting as a technical interface with vendors and customer service teams.Managing Customer Service project materials, structures, and parts via SAP / CRM systems.Offering support in the development and delivery of customer training and maintenance programs.Conducting line audits and assisting in minor rebuild/refurbishment activities.Supporting project upgrades, logistics coordination, and warranty processing.Delivering technical support for both European and U.S.-made equipment.Ensuring compliance with Safety, Health, Environment, and Quality (SHEQ) standards and requirements. In addition to core responsibilities, the role may also involve:Creating control system documentation and Food and Drug Administration (FDA) validation materials according to Good AutomatedManufacturing Practice (GAMP) guidelines.Supporting field engineers, test technicians, and end users throughout the project lifecycle.Technical troubleshooting of multiple lines simultaneously. SKILLS AND EXPERIENCES Associate degree with 3–5 years of experience, or 8+ years in a Manufacturing environment supporting pharmaceutical packaging or similar capital equipment.Proficiency with PLCs, HMIs, and SCADA systems.Strong organizational skills and the ability to manage priorities independently and within a team.Solid communication skills, both written and verbal, in a technical environment.Familiarity with electrical/software aspects of machine design.Willingness to travel up to 25–30% (domestic and international).Openness to training periods internationally. WHAT WOULD MAKE YOU A GREAT FIT PID control loops, servo controls, and variable frequency drives.Previous work experience with Allen-Bradley, Siemens, and iFix.Experience with PLC ladder logic, iFix, Visual Basic for Applications (VBA), SyTech XLReporter, and SCADA programming.Understanding of communication protocols such as Transmission Control Protocol/Internet Protocol (TCP/IP), Ethernet/IP, and Process Field Bus (Profibus).Experience with relational databases such as MS SQL and MS Access.Proficiency in MS Office applications and Microsoft Windows 7/Server operating systems.Exposure to machine systems including hydraulics, pneumatics, motor controls, and aseptic production.Background in the pharmaceutical industry.SALARY RANGE $ 65,000 - $ 90,000 per year.Bonus.