Junior Customer Service Order Processor- B2B ( Remote )

Job Title: Junior Customer Service Order Processor – B2B (Remote)Location: Remote (Must be able to work EST hours)Pay Rate: $25/hour (Weekly pay + medical benefits available)Duration: 3–6 Month Contract (Strong potential for extension)Schedule: Full-time, Monday–Friday (Hours of operation: 8:00 AM – 6:00 PM EST)**Candidates must have experience working in a B2B customer service environment and entering purchase orders using SAP ERP or a similar ERP system.Job OverviewWe are seeking a Customer Service Order Processor to support the order-to-cash process for international distributors. This role is responsible for entering and managing purchase orders, tracking order status, and ensuring accurate documentation while serving as the primary point of contact between distributors, internal sales teams, and the distribution center. The ideal candidate will have strong B2B customer service experience, high attention to detail, and experience working within ERP systems such as SAP.Key ResponsibilitiesProcess and enter 20–40 purchase orders per day accurately into the ERP systemManage and track orders throughout the order-to-cash processHandle 2–5 inbound/outbound customer calls per day to resolve order issues or provide updatesRespond to customer emails and inquiries in a professional and timely mannerReview and manage import documentation and order records to ensure proper processing and revenue recognitionServe as the primary point of contact between distributors, sales teams, and the distribution centerProvide accurate product and order information to customersEnsure all customer interactions maintain confidentiality of sensitive informationDocument customer requests, order changes, and service inquiries within internal systemsSupport internal Sales and Operations teams with order tracking and issue resolutionAssess customer issues and determine the appropriate support solution (email, phone, escalation, etc.)Maintain accurate records and ensure all data is entered correctly in internal systemsRequired QualificationsHigh school diploma or equivalent2–10 years of experience in a B2B customer service environmentStrong experience entering and managing purchase ordersExperience working with SAP ERP or a similar ERP systemPrevious experience in order processing or order management rolesExperience entering and maintaining accurate order information within an ERP systemUnderstanding of the order-to-cash processExperience tracking orders and following up on order statusExcellent email communication and professional customer service skillsStrong attention to detail and accuracy with data entryAbility to work independently in a remote environmentMust have reliable internet connection and quiet workspace for remote workExperience supporting Sales and Operations teamsProficient in Microsoft Office (Outlook, Excel, Word)Ability to work EST hoursMust be able to pass a background check and drug screeningBonus QualificationsExperience with Salesforce CRM or similar customer management toolsExperience supporting international distributors or channel partners