AI Forward-Deployed Engineer (Early Career/Entry Level)

This is an office based position based in Belmont, with travel to customer sites as required (typically 20-30%).Say hello to opportunities.It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.AIR Pro is RingCentral’s agentic AI platform for enterprise voice and digital customer interactions. The platform enables organizations to automate customer experience conversations with measurable business outcomes.This is where you and your skills come in. We're looking for an early-career AI Forward-Deployed Engineer to join our AIR Pro team and help build AI-powered customer experiences. This role is designed for recent graduates who enjoy solving technical problems, building software, working directly with users, and learning in fast-moving environments.As an AI Forward-Deployed Engineer, you'll work closely with customers and internal teams to translate business challenges into real AI solutions. You’ll gain hands-on experience deploying AI systems, integrating customer platforms, and helping drive measurable business outcomes.Job Duties:Customer Discovery & Problem SolvingLearn customer workflows and identify opportunities for AI automationGather requirements and help translate business needs into technical solutionsSupport workshops and discovery sessions with customers and internal teamsHelp define metrics for success and business outcomesAI Development & DeploymentBuild and test AI workflows using large language models and agent frameworksAssist with retrieval pipelines, prompt engineering, and API integrationsSupport integrations with customer systems such as CRMs and ticketing toolsMonitor AI performance and participate in improving model behavior over timeCross-Functional CollaborationWork with Product, Engineering, Sales Engineering, and Customer teamsAssist in customer demonstrations and proof-of-concept projectsDocument best practices and lessons learned from customer implementationsDesired Qualifications:RequiredBachelor's degree in Computer Science (preferred), Computer Engineering, Software Engineering, or related technical fieldRecent graduate (0–2 years experience)Coursework or projects involving:AI/MLLarge Language ModelsAPIsSoftware developmentProgramming experience in:PythonJavaScript or JavaBasic backend development conceptsStrong communication skills and interest in customer-facing workAbility to learn quickly in fast-paced environmentsPreferredInternship experience in software engineering, AI, or technical consultingHands-on projects involving:RAG applicationsAI agentsLLM APIsVector databasesGitHub portfolio or deployed projectsInterest in cloud technologies and enterprise softwareWhat we offer: Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefitsVoluntary supplemental health coverage and life insurance401K match and ESPPPaid time off and paid sick leavePaid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Employee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee 1:1 coaching, perks and discounts programRingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $122,00 and $175,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.