Front Desk Associate

Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations and ensure accurate room assignments - Maintain knowledge of hotel policies, procedures, and safety protocols - Operate phone systems, including answering calls and taking messages - Assist with night audit duties as needed - Collaborate with other hotel departments to ensure guest satisfaction - Maintain a clean and organized front desk area Experience: - Previous experience in guest services or hospitality management is preferred - skills (English/Spanish) are a plus - Strong customer service skills with the ability to handle difficult situations calmly and professionally - Familiarity with phone systems and basic computer skills - Knowledge of hotel management software is a plus - Excellent phone etiquette and communication skills - Ability to multitask and prioritize tasks in a fast-paced environment - Flexibility to work various shifts, including evenings, weekends, and holidays We offer competitive pay rates based on experience. If you are passionate about providing exceptional guest experiences and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Front Desk Agent. Job Types: Full-time, Part-time Pay: $12.00 - $18.00 per hour Benefits: 401(k) 401(k) matching Employee discount Flexible schedule Paid time off Schedule: Day shift Night shift Work setting: In-person Ability to Relocate: Huntersville, NC 28078: Relocate before starting work (Required) Work Location: In person