Remote Client Support Coordinator

Job Title: Remote Client Support Coordinator (Remote, Full-Time)Location: Fully Remote (Must be based in the U.S.)Employment Type: Full-TimeSalary: $45,000 – $62,000 per yearCompany DescriptionCommunity Legal Aid is a non-profit law firm dedicated to providing free legal services to low-income individuals and families across eight counties in Ohio. Focused on ensuring access to justice, the organization supports those who cannot afford legal representation in areas such as housing, family law, and public benefits. Community Legal Aid is committed to empowering communities and fostering equality through advocacy, legal representation, and education. Follow our work on Instagram at @CommLegalAid or Facebook at fb.com/CommLegalAid.Role DescriptionThe Remote Client Support Coordinator is a full-time role responsible for providing high-quality support to clients seeking legal assistance. Key responsibilities include managing client inquiries, triaging requests, conducting initial case evaluations, and ensuring seamless communication between clients and legal teams. This position requires supporting clients through virtual communication platforms, assisting with case management, and ensuring clients receive relevant resources and services. The role demands exceptional organizational skills and a client-focused approach in a remote environment.ResponsibilitiesServe as the primary point of contact for clients via phone, email, and online systemsConduct initial client intake and gather accurate case informationScreen inquiries to determine eligibility for legal aid servicesSchedule appointments with legal staff, attorneys, or case managersMaintain and update client records in case management systemsProvide clients with basic information about services and next stepsFollow up with clients to ensure documentation and requirements are completedCoordinate with attorneys, paralegals, and internal staff regarding client needsRespond to client questions in a timely, professional, and empathetic mannerAssist with administrative support tasks related to case management and reportingEnsure confidentiality and compliance with legal and organizational policiesQualificationsStrong interpersonal skills and the ability to build positive relationships with clients and team membersEffective communication abilities, both written and verbal, for client outreach and internal coordinationExperience in case management and handling client filesProven customer service skills, with a client-first approachProficiency in providing technical support and navigating virtual communication toolsExcellent organizational and time management skillsAbility to work independently and effectively in a remote settingFamiliarity with legal or non-profit environments is a plusBenefitsCompetitive payAnnual/Sick/Personal LeaveMedical, Vision, and Dental InsuranceLife InsuranceShort and Long-term Disability Insurance401K Match14 HolidaysBereavement LeaveEmployee Assistance ProgramReferral ProgramPaid TrainingPaid OrientationTuition Reimbursement