Pediatrics Phone Triage Advice Nurse LVN /Medical Assistant

Demonstrates clinical knowledge of common Pediatrics Telephone Triage protocols. Excellent communication skills, ability to multi-task. Electronic medical records experience preferred. Exceptional patient service skills and telephone etiquette. Excellent verbal and written skills. Positive attitude and personality. Professional appearance and demeanor. Detail oriented. Strong organizational skills. DUTIES: Performs pediatrics telephone screening and advice utilizing approved protocols and guidelines under physician supervision. Responsible for handling all sick phone calls. Notifies pharmacies of new prescriptions and authorizations of refills as ordered by physicians. Assist in referrals. Assist in administrative, clerical and record keeping task. Verifies patient demographics and insurance information to maintain accuracy for the billing department. CLINICAL SKILLS: Triage patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians as needed. Returns phone calls in a timely matter according to the office policy. Schedule's patient's appointments. Triage and manage all urgent and emergent task. Accurately documents patient care per office protocol. DEPARTMENT EFFICIENCY AND EFFECTIVENESS: Organizes and completes daily requirements and responsibilities assigned. Telephone message management -Ensures prompt and efficient return of messages according to establish office policy. Troubleshoots and resolves problem calls. Able to respond to changing circumstances and prioritize patients needs. Responds to urgent and emergent situation in a calm and capable manner. Utilizes good judgement and problem solving ability. Assist in other departments as assigned to meet staffing needs. Qualifications - LVN or Medical Assistant certification - Experience in Pediatrics or similar setting - Proficiency in EMR systems and phone triage - Strong organizational and communication skills - Ability to work with patients of all ages - Knowledge of basic life support and patient care - Familiarity with triage protocols and patient assessment Job Type: Full-time Pay: $23.00 - $32.00 per hour Expected hours: 32 – 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Free parking Health insurance Health savings account Life insurance Paid sick time Paid time off Paid training Vision insurance Medical Specialty: Pediatrics Physical Setting: Outpatient Supplemental Pay: Attendance bonus Work Location: In person