Level II IT Support Lead - Complex Microsoft & Networking

MSP Shift is seeking an experienced Level II IT professional to own complex tickets from first contact to resolution, mentoring junior techs and coordinating with vendors. You will work directly with clients, explaining DNS and network issues in plain language while maintaining security posture. Typical responsibilities include end-to-end ticket ownership, on-site hardware and network work, and building light automation with PowerShell to improve repeatability. #J-18808-Ljbffr