Office Manager

Job Description Office ManagerWe are seeking a highly organized, proactive, and detail-oriented Office Manager to oversee the daily administrative operations of our growing residential HVAC and plumbing company. This leadership role is responsible for ensuring efficient office workflows, supporting field operations, improving customer experience, and helping drive company performance through strong communication, accountability, and operational excellence.The ideal candidate thrives in a fast-paced service environment, has strong people and process management skills, and has experience handling accounting and customer service responsibilities.Key ResponsibilitiesManage day-to-day office operations to ensure efficiency, professionalism, and organizationDevelop and maintain office procedures, workflows, and administrative systemsOversee office supplies, vendor relationships, equipment, and facility needsSupport ownership and leadership with reporting, scheduling, and operational coordinationFoster a positive, accountable, and team-oriented work environmentEnsure exceptional customer experience across phone, email, and in-person interactionsHelp maintain company reputation through high service standardsTrack KPIs including call conversion, technician efficiency, revenue performance, and membership growthSupport operational improvements to increase profitability and customer retentionAssist with payroll processing, invoicing, collections, and accounts receivable oversightMonitor office-related budgets and operational expensesEnsure adherence to company policies, safety standards, and licensing requirementsMaintain confidentiality of employee and company informationRequired Qualifications3–5+ years of office management or operations leadership experienceExperience in residential HVAC, plumbing, home services, construction, or related trades preferredStrong leadership, communication, and conflict-resolution skillsProven ability to manage multiple priorities in a fast-paced environmentExperience with dispatching, scheduling, and customer service operationsProficiency with Microsoft Office, Google Workspace, and service management software (ServiceTitan experience preferred)Strong organizational skills and attention to detailAbility to analyze operational reports and support performance improvement initiativesExperience managing administrative or customer service teamsKnowledge of residential service operations and technician workflowsFamiliarity with payroll, AR/AP, and basic financial reportingBilingual (English/Spanish) is a plusBenefits PackageMedical, dental, and vision insurance401(k) with company matchPaid time off and paid holidaysCompany-sponsored training and professional developmentCareer growth opportunities within a growing organizationEmployee discounts on HVAC and plumbing servicesTeam events, company celebrations, and positive workplace cultureIdeal Candidate TraitsOrganized and process-drivenStrong communicator and team leaderCustomer-focused mindsetCalm under pressure and solution-orientedSelf-starter with strong follow-throughPassionate about building efficient systems and supporting team successAbout UsWe are a growing residential HVAC and plumbing company with approximately $20M in annual revenue, committed to delivering exceptional service, building a strong team culture, and creating long-term career opportunities for our employees. We pride ourselves on professionalism, accountability, and treating both customers and employees like family.