Direct Service Advocate

Position SummaryThe Direct Service Advocate provides trauma-informed, survivor-centered support to individuals impacted by domestic and sexual violence and stalking. Support includes crisis intervention, emotional support, safety planning, court and medical advocacy, and connection to resources.Essential Duties and ResponsibilitiesThe following reflect core duties; other duties may be assigned as needed.Direct Advocacy ServicesProvide in-person and phone-based advocacy for individuals impacted by domestic and sexual violence and stalkingOffer crisis intervention, emotional support, safety planning, peer support, and referralsFacilitate and/or support survivor support groups, as assignedAccompany clients to hospitals, police departments, Child Advocacy Centers (CACs), and court proceedings as neededAssist with shelter intake and follow-up support when appropriateMaintain accurate, timely, and appropriate data entries in the client services databaseOn-Call CoverageServe as scheduled staff backup on the 24/7 support line rotation, including nights and weekendsParticipate in other on-call shifts as assigned, such as weekday daytime coverageProvide support to on-call volunteers during shifts as neededCommunity Collaboration & CommunicationBuild collaborative relationships with local partners such as law enforcement, healthcare, legal, and social servicesParticipate in local community meetings, multidisciplinary team (MDT) meetings, and case reviews as assignedParticipate in outreach and awareness events to promote services and community engagementAttend regular staff meetings, supervision, and staff development opportunitiesCommunicate effectively with team members regarding coverage, client needs, and service deliveryMinimum QualificationsAssociate degree in human services, criminal justice, psychology, or a related field; or a minimum of two years of relevant experienceCompletion of the 30-hour Response Training Program (required upon hire) to ensure understanding of confidentiality, privilege, and program standardsMaintain a minimum of 6 hours of annual training relevant to advocacy and trauma-informed careUnderstanding of domestic and sexual violence; advocacy or crisis intervention experience preferredAbility to maintain confidentiality and act with professionalism and empathy in client interactionsOther RequirementsValid NH driver's license, reliable transportation, and adequate insurance coverageWillingness and ability to work outside of regular business hours, including evenings and weekendsAbility to work in emotionally demanding environments; strong self-care and boundary-setting skills recommendedFlexibility to adapt to a dynamic work pace and shifting prioritiesWorking Conditions & Physical DemandsOffice based with regular local travel requiredRequires sitting for extended periods and occasional lifting (up to 25 lbs)Frequent interaction with individuals in crisis or distress; emotionally demanding at times