Field Service Engineer, Mobile CT (Mid-Atlantic)

Field Service Engineer, Mobile CT (Mid-Atlantic) Territory: Primarily Maryland, Pennsylvania, Washington DC & Virginia, with occasional travel elsewhere Travel: This position requires up to 75% travel which may include some weekends and 25% in company headquarters in Danvers, MA Who We Are NeuroLogica, a Samsung company, serves as the global headquarters and manufacturer for Samsung Healthcare’s Computed Tomography (CT) business, delivering innovative mobile CT solutions used in leading healthcare institutions worldwide. Our technologies help providers enhance patient care, improve satisfaction, and increase workflow efficiency across diverse clinical environments. As part of Samsung Healthcare USA, NeuroLogica works alongside Boston Imaging to deliver Samsung’s full portfolio of imaging solutions, including Computed Tomography, Ultrasound, and Digital Radiography. Backed by the global strength of Samsung Electronics, we are advancing medical imaging at an unmatched rate of innovation, developing customer‑centric solutions quickly and with passion to address the real challenges clinicians face every day. Guided by a vision to make the world a healthier place, NeuroLogica empowers healthcare providers with technology that helps them diagnose more confidently, deliver care more quickly, and do so in a cost‑effective way. By continually refining today’s solutions and accelerating the breakthroughs of tomorrow, Samsung Healthcare remains at the forefront of an ever‑evolving healthcare landscape. Role Description Support our Service network and help build a world class Customer Satisfaction Department. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls. Key duties and responsibilities On‑site troubleshooting and resolving complex technical problems on CT equipment in a medical environment Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times Ensure escalation situations are managed and corrected quickly and professionally Provide 2nd line support to the distributors in all aspects of customer support Have a very high level of product knowledge Define PM kits and all service tools Build a service database of information to align with our corrective action systems Provide information such as fault trees and training materials Run tests and simulations at our facility to assist with problem solving Travel to the field to train and or resolve customer issues Attend and complete all required training and certification exams Learn to be proficient in service and repair of all systems (current, new, and updates) Be able to work independently and take ownership of customer base Be completely self‑sufficient in the field Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations Become and remain compliant with REPtrax and VendorMate Follow all company policies regarding travel, expenses, meetings, and meals Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently Maintain service calendar accessible by CS Manager/staff Close reports to CSD on Great Plains, PM Reports, Service Reports Required to wear dosimeter when in direct contact with radiation emitting devices Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education & Experience Associate’s Degree in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred Technical training and at least 2 years hands‑on experience servicing medical equipment. Experience with CT and Imaging a plus ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream #J-18808-Ljbffr