Customer Service Rep - Iola

Customer Service Rep - IolaBank First Iola - Iola, WI 54945DescriptionAt Bank First, we're not just a bank—we're a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the "Best Banks to Work For". We combine professional excellence with a culture that truly values people. When you join Bank First, you're joining a team that invests in your growth, supports your well-being, and celebrates your contributions.Why You'll Love Working HereImagine a workplace where:Your career growth is supported through training, mentoring, and advancement opportunitiesFlexibility allows you to balance work and life without compromiseYour contributions directly impact guests and communities you care aboutYou're part of a culture built on respect, collaboration, and empowermentAt Bank First, you don't just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.About the Role: Customer Service Representative (CSR)As a CSR, you're the face of the bank, building relationships, solving problems, and helping guests achieve their financial goals. You'll handle teller transactions, open and maintain accounts, and provide exceptional service with professionalism and care.Key ResponsibilitiesOpen and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs)Process teller transactions and balance your cash drawer accuratelyUpdate customer information and assist with account researchHelp guests with fraud or unauthorized transactionsManage debit card requests and safe deposit box servicesPrepare wire transfer documentsFollow bank policies and federal regulationsQualificationsWhat We're Looking ForHigh school diploma or equivalentCustomer service experience required; cash handling preferredStrong communication and interpersonal skillsProficiency in Microsoft Word and ExcelExcellent organizational skillsJoin Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.