General Manager

JOIN THE FORWARD FAMILY Forward is small in size but big in mind. Everyone here can be innovators that bring in new ideas and explore where the potential exists for the meaningful reform. WHAT DO WE DO? Forward Logistics is an intrastate and interstate motor carrier specializing in Loose Cargo Load (LCL), Full Container Load (FCL), Full Trailer Load (FTL), oversized cargo, and special project cargo delivery. In human words, we move cargo from point A to point B on the road with a truck. ARE YOU ONE OF US? This position belongs to the Operations Team and reports to the Operations Manager. The Logistics Clerk will be responsible for coordinating logistics activity and providing customer support on freight movement. Job Descriptions: Operations Management Implement the company's overall values, mission and strategic goals. Create detailed business plans designed to attain predetermined goals. Provide direction and leadership to all staff at this facility. Develop and manage a comprehensive strategy for operation and financial performance. Direct, lead and evaluate employees' work and ensuring a healthy corporate culture. Manage the branch’s day-to-day operations and generation of revenue to ensure it grows continuously. Collaborate with President and other managers on business development and interdepartmental issues. Respond to complaints and escalate issues for prompt resolution. Cover daily operational tasks when short-staffed/ needed. Assume other responsibilities as assigned. Business Development Contribute to business development strategy, sales innovations and the overall profitability of the company. Present logistics services available to prospective and existing clients. Unearth new business opportunities and turn them into long-term partnerships. Help manage the company's finances to achieve financial goals. Responsible for facility P&L and budget preparation. Conduct periodic departmental audits. Stay aware of competitors, the market, expansion opportunities and new industry standards and development. Provide insight and information to support business development. Drive improvement to quality and cost control while expanding capabilities within the facility. Employee Development Ensure the daily pre-shift meetings cover previous shift issues, operational problems, and workload forecast. Ensure all new employees are properly onboarded and trained. Communicate department goals and individual performance expectations. Manage employee performance to achieve goal requirements. Resolve employee relation issues and implement disciplinary actions if needed. Expand a team at this branch based on sales, forecasts, and historical data. Travel to other branches for company meetings or training if needed. Safety and Security Ensure the safe, clean, and efficient operation of the facility to meet service standards. Implement, promote, and adhere to company policies and procedures. Support and participate in all safety and compliance initiatives at the facility. Prevent incident and injury by overseeing accident investigations, coordinating on compliance matters, and implementing necessary improvements Qualifications Minimum five years of supervisory or management experience within trucking / CFS office and warehouse operations. Working knowledge of warehouse/trucking equipment. Experience interacting with various stakeholders, including customers, customs authorities, shipping agents, and government agencies. Proficient in TMS & WMS. Ability to support office and warehouse operations when necessary. Team leadership and project management experience. Excellent talent management, team building, and crisis management skills. Excellent crisis management skills and exceptional interpersonal skills. Demonstrated ability to effectively prioritize and manage multiple tasks concurrently. Proficient computer skills and professional communication etiquette. Availability to work extended hours as needed by customer/shipment. Bachelor’s degree preferred. Bilingual in English and Chinese (Cantonese/ Mandarin) a plus. FORWARD TOGETHER Forward Logistics is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer health and dental insurance, 401K, performance bonus, free lunch and snacks, workplace wellness program, career advancement, and more. We hope one day we will tell you, “Welcome to the Forward family!” We mean it. Contact us if you have any questions or if you are ready to join us. Together, let's go forward. Job Type: Full-time Pay: $80,000.00 - $100,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Parental leave Schedule: 8 hour shift Monday to Friday Weekends as needed Application Question(s): Please describe your work schedule availability (which days of the week and what time frame). Experience: trucking / transportation: 1 year (Required) LTL/FTL: 5 years (Preferred) FCL drayage: 5 years (Preferred) Language: Chinese (Cantonese / Mandarin) (Preferred) Ability to Commute: South San Francisco, CA 94080 (Required) Work Location: In person