Transition and Transformation Manager-US

Transition And Transformation ManagerLocation: Remote/USDuration: FulltimeJob Description:Understand customer requirement on transition across multiple service towers like Service desk, End User Computing operations, Datacenter services and Network servicesCreate overall Transition project level questionnaire and detailed plan with milestones and dependenciesOwn the overall transition & outcomes and provide project management guidance to Transition Leads and SMEEnsure smooth transition of services to delivery organizationTechnology and Tools Transformation understandingExpertise in Data center technologyCompetency requirements (Minimum required):Communication (L3)Customer Orientation (L3)Organizing & Planning (L3)Presentation Skill (L3)Resource Management (L3)Tasks and responsibilitiesTechnology Understanding (L3)Data center services (L2)Technical/Functional Skills:Exposure to multiple infrastructure domain technical areas including data center operations, server and client environments, network, security, service desk and end user computingExcellent understanding of the offshore delivery model and related process frameworks. Experience in handling offshore deliveryTransformation, Curve out, M&A experience is desiredExperience Required:Direct experience leading transitions / transformations for large clientsExperience in transition to service delivery hand-off preferred Program management (Multiple projects) management experience large team leadership experienceGood knowledge on ITIL V3 processes (preferably ITIL certified)Generic Managerial Skills:Ability to effectively interact with all levels of management in a large IT organization, from a CIO through operations management and PMO teams.Project management skills to manage Program governanceCustomer Relationship Management, Disaster Recovery Planning, Document Management,Knowledge Management,Quality Consulting for Business Processes Excellent communication skillsJob Role description: (Detailed)Transition Manager for IT Infrastructure Services will be responsible for ongoing support of transitions, Transformations and Operations within IT IS strategic client engagements. In this role, the selected individual will be responsible for:Responsible for Transition plan creation, as per the Solution provided to customerEnsure the transition plan meets the customer requirement as per RFP and the solution proposedForecast staffing requirements for upcoming client engagements through partnering with the Business Development and SSG teamsManage resource availability and quality to meet contractual obligations and client expectationsPartner with TA team to establish staffing strategies that assure cost effective and timely support of customer requirementsValidate transition and transformation assumptions during the due diligence and contracting phases and alert offshore teams of any specialized resource needs or technical requirementsPartner with client PMO organization to establish realistic transition plansSupport client transition manager(s) in executing on agreed upon transitions / transformations plansFor each ongoing transition, monitor scope fulfillment, schedule adherence and cost in addition to performing periodic review of the progress against the detailed transition planPeriodic review of weekly and monthly status report for each ongoing transition and provide guidance to the teamPeriodically track open issues, risks and ensure they are addressed with appropriate mitigation plansParticipate in critical customer meetings (Eg: Tower review meeting, Transition Progress review meeting, Executive Steering Committee meeting)Monitor infrastructure readiness (H/w, S/w, tools, procurement status and deployment) at offshore delivery centers, hosting data center sites including Disaster Recovery sitesMonitor operational stability across all engagements within the region. Provide vision that support ongoing optimization and problem anticipationEstablish a trusted consulting relationship with customer operations management teamExperience in managing outscoring deals in Managed Services, Co-Sourced, Staff Augmentation and Transitions across multiple GeographiesExperience in designing IT Infrastructure Transition Solutions across multiple Domains and Operations