Quality Analyst

Job Description: Lead or support planning, analysis, and execution of QA activities across the Software Development Life Cycle (SDLC)Ensure that teams' work has clear acceptance criteria, developed/agreed on between members of the scrum teamsWrite, execute, and maintain manual test cases based on user stories, functional specs, and acceptance criteriaExecute or interpret regression, performance, and validation testing; track and report defectsValidate integrations with backend systems (e.g., eligibility engines, document uploads)Perform accessibility testing and ensure compliance with relevant policiesCollaborate with product managers, project managers, designers, developers, and test automation engineers to maintain high-quality service deliveryLog detailed, actionable bug reports with reproduction steps, screenshots, and expected vs. actual resultsRequirements: 1+ years of experience conducting manual testing of software productsUnderstanding of QA methodologies including manual, automated, integration, and performance testingStrong analytical skills in problem solving, test planning, and risk evaluationExcellent communication skills—written, verbal, and interpersonalAbility to work independently, multitask, and adjust to changing project needsStrong documentation and test planning abilitiesHigh level of attention to detailBenefits: Health coverage — comprehensive medical, dental, and vision plans to support your overall health needsInsurance coverage — Nava provides disability, life, and accidental death insurance at no costTime off — vacation, holidays (including Juneteenth), and floating holidays to rest and rechargeCompany holidays — enjoy 12 paid federal holidays each year on top of your regular PTOAnnual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonusParental leave — paid time off for new parents, plus weekly meals delivered to your homeWellness program — full platform offering physical, mental, & emotional health resources & support toolsVirtual care — see doctors online with no copay through UnitedHealthcare's virtual visit programSabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest401(k) match — Nava matches 4% of your salary to support your retirement savings planFlexible work — remote-first environment with flexibility built around your schedule and responsibilitiesHome office setup — company laptop & setup assistance provided via Staples for remote work needsUtility support — monthly reimbursement to help offset eligible home office utility expensesLearning opportunities — internal training programs and resources to help grow your professional skillsDevelopment opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certsReferral bonus — get rewarded when you refer great people who join the Nava teamCommuter benefits — pre-tax commuter programs to support in-office travel when applicableSupportive culture — A collaborative and remote-friendly team environment where people genuinely care